CHEYANN BARTRAM
Cleburne,TX
Summary
Registered Nurse skilled in case management and care coordination for patients with chronic conditions. Achieved significant improvements in patient access and outcomes by developing comprehensive care plans and addressing social determinants of health. Collaborated effectively with healthcare providers to ensure timely interventions and resource allocation.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Healthcare Advocate
Solace Health
Cleburne, TX
07.2026 - Current
- Advocate for patients by reducing barriers to care and promoting health equity.
- Educated patients on disease management, preventive care, treatment adherence, and navigation of available healthcare resources to empower informed health decisions.
- Conducted telephonic assessments to enhance care coordination, evaluate clinical criteria and medical necessity, and improve patient access to essential services by identifying barriers across the care continuum.
- Developed individualized care plans integrating medical, behavioral, and social interventions to optimize benefit utilization and ensure comprehensive patient support.
- Coordinate healthcare resources, specialty referrals, and community services to support individualized patient needs.
- Collaborate remotely with healthcare providers, nurses, case managers, behavioral health professionals, and community organizations.
- Perform telephonic follow-up to monitor progress, reinforce care plans, identify barriers, and coordinate interventions.
- Maintain accurate documentation of patient interactions, care coordination activities, referrals, and outcomes.
Registered Nurse / Team Lead
Mescalero Indian Hospital
Mescalero, NM
05.2020 - 07.2026
- Led clinical operations as Team Lead Registered Nurse, fostering staff collaboration and ensuring delivery of safe, high-quality patient care.
- Led nursing operations for Endocrinology and Pediatrics specialty clinics, coordinating authorization requests and ensuring timely access to specialty services.
- Managed telephonic case management for patients with complex chronic conditions, conducting comprehensive assessments, developing care plans, and coordinating authorization requests across the care continuum.
- Developed expertise in outpatient nursing care and coordination for diverse patient populations across multiple clinics, including specialty clinics, advocating for Medicaid- and Medicare-dependent patients to navigate financial and access challenges.
- Applied clinical criteria to manage patients with chronic and co-morbid conditions, coordinating referrals and interventions aligned with evidence-based guidelines.
- Assessed and addressed Social Determinants of Health (SDOH), tackling healthcare access barriers, transportation issues, medication access challenges, and connecting patients with community resources.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Maintained accurate electronic documentation while ensuring compliance with regulatory standards and organizational policies.
- Advocated for patients by connecting them with appropriate healthcare and community resources.
Education
Bachelor of Science - Nursing
University of New Mexico
Albuquerque, NMSkills
- Case management and care coordination
- Comprehensive health assessments
- Individualized care planning
- Chronic disease management
- Telephonic patient follow-up
- Patient management
- Care transitions and referrals
- Social determinants of health
- Patient advocacy and education
- Population health strategies
- Interdisciplinary collaboration
- Electronic health records management
- Epic and Cerner systems
- Regulatory compliance and documentation
- Telehealth platforms and remote care
- Organized and detail-oriented
Certification
- Registered Nurse (RN), Active, Unrestricted Compact License, New Mexico Board of Nursing
- Basic Life Support (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
Timeline
Healthcare Advocate
Solace Health
07.2026 - Current
Registered Nurse / Team Lead
Mescalero Indian Hospital
05.2020 - 07.2026
Bachelor of Science - Nursing
University of New Mexico