Marta Hozack
Houston,Texas
Summary
Dynamic and compassionate Healthcare Advocate with a proven track record at United Health Group, enhancing patient care and service quality through innovative interventions and effective case management. Skilled in crisis intervention and maintaining ethics and confidentiality, I excel in high-pressure environments, significantly improving patient satisfaction and outcomes.
Overview
3
3
years of professional experience
Work History
Healthcare Advocate
UnitedHealth Group
07.2023 - Current
- I have fostered a culture of patient-centered care by consistently prioritizing the unique values, beliefs, and preferences of each individual under my purview.
- Coordinated community resources to provide continuity of care for patients transitioning between settings.
- Identified potential barriers to optimal health outcomes for high-risk populations; developed targeted interventions that addressed these challenges headon.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Identified opportunities for intervention through regular monitoring of client progress toward goals.
Behavioral Health Technician
Seattle Children's Hospital
01.2022 - 06.2022
- Facilitated on-site activities, support groups, and outings for clients.
- Conducted client rounds to check on residents.
- Prepared and submitted daily progress reports to management.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Education
Bachelor of Arts - Community Psychology
University of Washington
Bothell, WA06.2023
Skills
- Ethics and confidentiality
- Creativity and Innovation
- Compassionate
- Case Management
- Client Advocacy
- Social Services
- Efficient under pressure
- Attention to Detail
- Analytical Thinking
- Crisis Intervention
- Intervention Planning
- Case Documentation
Languages
Amharic
Full Professional
Tigrinya
Professional Working
Timeline
Healthcare Advocate
UnitedHealth Group
07.2023 - Current
Behavioral Health Technician
Seattle Children's Hospital
01.2022 - 06.2022
Bachelor of Arts - Community Psychology
University of Washington
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