Vickie DeLong
Pinckney,MI
Summary
Dynamic healthcare advocate with a strong focus on ethics and confidentiality. Demonstrated success in fostering health literacy and navigating healthcare systems, dedicated to empowering patients through education and support.
Overview
18
18
years of professional experience
Work History
Healthcare Advocate
Morley Companies
Saginaw, MI
07.2023 - 08.2025
- Advocated for patient rights and benefits, ensuring access to necessary healthcare services.
- Coordinated communication between patients and healthcare providers, enhancing information flow and support.
- Resolved patient inquiries by providing accurate information on insurance coverage and treatment options.
- Educated patients on available health resources, fostering greater awareness and engagement in their care.
Customer Service Representative
Morley Companies
Saginaw, MI
09.2020 - 06.2023
- Resolved patient inquiries and concerns, ensuring timely and accurate information delivery.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Paraprofessional
Midland Public Schools
Midland, MI
10.2007 - 09.2020
- Assisted patrons in locating resources, providing exceptional customer service and support.
- Maintained accurate cataloging of library materials, enhancing accessibility for users.
- Developed and implemented engaging programs to promote literacy and community involvement.
- Trained new staff on library systems and procedures, fostering teamwork and efficiency.
Education
Bachelor of Science - Facilities Management
Ferris State University
Big Rapids, MIAssociate of Science - Architectural Technology
Ferris State University
Big Rapids, MI05-1992
Skills
- Health literacy
- Healthcare navigation
- Ethics and confidentiality
- Creativity and innovation
Timeline
Healthcare Advocate
Morley Companies
07.2023 - 08.2025
Customer Service Representative
Morley Companies
09.2020 - 06.2023
Paraprofessional
Midland Public Schools
10.2007 - 09.2020
Bachelor of Science - Facilities Management
Ferris State University
Associate of Science - Architectural Technology
Ferris State University