Marcy Staley
Danville,IL
Summary
Proactive Healthcare Advocate Concierge with extensive experience in handling member inquiries related to pharmacy, medical, and behavioral health, including claims and coordination of benefits. Expertise in healthcare navigation, insurance knowledge, and patient safety. Known for problem-solving abilities, attention to detail, and effective communication, bringing a compassionate and empathetic approach to client engagement.
Overview
4
4
years of professional experience
Work History
Healthcare Advocate Conceirge
BCBS of Illinois
08.2023 - Current
Answer incoming calls from members about pharmacy, medical, and behavior health, claims, finding in network providers or pharmacy, updating Coordination of Benefits, emailing documents and faxing documents
AHAC
BCBS of Illinois
12.2021 - 08.2023
Answer incoming calls from members about medical, and behavior health, claims, finding in network providers or pharmacy, updating Coordination of Benefits, emailing documents and faxing documents
CSR
BCBS of Illinois
05.2021 - 12.2021
Answer incoming calls from members about medical policy, claims, finding in network providers or pharmacy, updating Coordination of Benefits, emailing documents and faxing documents
Education
High School Diploma -
Oakwood High Schol
Oakwood, IL05-1995
Skills
- Health literacy
- Healthcare Navigation
- Ethics and confidentiality
- Creativity and Innovation
- Insurance knowledge
- Patient Safety
- Client Engagement
- Problem-Solving
- Customer Service
- Attention to Detail
- Punctual and Hardworking
- Problem-solving abilities
- Calm and Effective Under Pressure
- Multitasking
- Excellent Communication
- Critical Thinking
- Caring and Empathetic
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Detail Oriented
Timeline
Healthcare Advocate Conceirge
BCBS of Illinois
08.2023 - Current
AHAC
BCBS of Illinois
12.2021 - 08.2023
CSR
BCBS of Illinois
05.2021 - 12.2021
High School Diploma -
Oakwood High Schol
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