Jheaniel Bryce
Jonesboro,Georgia
Summary
Accommodating Healthcare Advocate committed to facilitating resolution of patient complaints and grievances. Friendly and understanding professional with many years of experience following patients throughout continuum of care and responding to patient requests.
Overview
6
6
years of professional experience
Work History
United Healthcare Advocate
Concentrix
01.2022 - 03.2024
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Analyzed complex medical records, ensuring accurate comprehension of diagnoses and treatment options for informed decision making.
Remote Communicator
InfoCision Management Corporation
02.2020 - 01.2022
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.
- Improved communication strategies by developing and implementing comprehensive messaging plans.
- Maintained consistency of internal and external communications across mediums.
Upscale Security Officer
G4S Secure Solutions
01.2018 - 01.2018
- Reduced risk of theft and vandalism through diligent monitoring of CCTV cameras, alarm systems, and access control points.
- Minimized disruptions during emergencies or evacuations by calmly guiding individuals towards safe exits according to established protocols.
- Supported a secure environment by enforcing property rules and regulations in a respectful manner that encouraged compliance from all individuals.
- Increased overall safety by conducting thorough inspections of buildings, facilities, and grounds to identify potential hazards.
- Provided exceptional customer service to clients and visitors, answering inquiries related to security procedures and policies.
- Supported investigations into security breaches or suspicious activities, collecting evidence and providing accurate documentation.
Nursery Assistant
Calvary Baptist Church
01.2019 - 01.2020
- Aided in conflict resolution among children using positive communication techniques that fostered empathy and understanding.
- Enhanced children''s development by implementing age-appropriate educational activities and playtime.
- Assisted in creating a positive learning atmosphere by fostering strong relationships between children, parents, and staff members.
Education
Brunswick Job Corps Center
12.2014
High School Diploma -
Eltham High School
12.2008
Skills
- Health literacy
- Healthcare Navigation
- Ethics and confidentiality
- Creativity and Innovation
Areas Of Interest
Customer Service Representative
Cover Letter
Dear Sir/Madam:
It is with great enthusiasm that I would like to express my interest in applying my relevant experience and background to the position of Customer Service. Here are some highlights of my qualifications:
My experience in customer service has equipped me to provide quality customer service to customers. My software knowledge includes Microsoft Word, Excel, and PowerPoint in which I perform at an intermediate level. I am proficient in typing and proofreading.
I am a team builder, assertive, dynamic, and highly motivated individual, who is a proactive decision-maker, quick learner with a positive work attitude and thrive when working in a challenging environment. I possess excellent time management, organizational, communication, interpersonal, problem solving and analytical skills. I am dependable and reliable.
I am confident my skills and experience are an excellent match for your requirements. I would appreciate the opportunity to meet with you to further discuss how my qualifications can best meet the needs of your organization.
Sincerely,
Jheaniel Bryce
Location
Atlanta, GA
Personal Information
Title: Customer Service
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
United Healthcare Advocate
Concentrix
01.2022 - 03.2024
Remote Communicator
InfoCision Management Corporation
02.2020 - 01.2022
Nursery Assistant
Calvary Baptist Church
01.2019 - 01.2020
Upscale Security Officer
G4S Secure Solutions
01.2018 - 01.2018
Brunswick Job Corps Center
High School Diploma -
Eltham High School