Summary
Overview
Work History
Education
Skills
Credentialsandlicenses
References
Timeline
Generic

Rasheda Campbell

Indianola

Summary

Detail-oriented professional with 11 years of experience and a proven knowledge of customer service, data entry, and records management. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. Accommodating Healthcare Advocate committed to facilitating resolution of patient complaints and grievances. Friendly and understanding professional with [Number] years of experience following patients throughout continuum of care and responding to patient requests. Expertise in [Area of expertise]. Forward-thinking Healthcare Consultant bringing [Number]-year successful history identifying process breakdowns in hospital billing, collections and cash posting processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational, clinical and financial performance. Analytical and responsive professional committed to supporting hospital in decreasing unnecessary expenses and improving efficiency.

Overview

12
12
years of professional experience

Work History

Senior Healthcare Advocate

Aetna
09.2021 - Current
  • Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
  • Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
  • Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
  • Obtained patient feedback from over [Number] patients to provide appropriate recommendations to improve patient services.
  • Protected patient rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their care journey.

Health Concierge

Aetna
08.2019 - 09.2021
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Educated patients on available resources and programs, empowering them to make informed decisions about their health.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and enhance the quality of care provided.
  • Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.

Home Visitor

Save the Children
06.2014 - 09.2018
  • Provided in home instructions as well as group socialization experiences to parents and children which will enhance the parents' ability to fill the role of primary nurturer for their child
  • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
  • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.

Customer Service Representative

Quick Cash
10.2012 - 05.2014
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Delivered outstanding customer service by executing financial transactions in accordance with policies.

Education

A.A. General Education -

Ms Delta Community College
Moorhead, MS
07.2014

Skills

  • Strong organizational and detail-oriented skills
  • Effectively handles multiple tasks simultaneously
  • Computer and technical skills (including software knowledge)
  • Types 50 wpm accurately
  • Demonstrates ability to acquire and apply knowledge rapidly
  • Health literacy
  • Healthcare Navigation
  • Ethics and confidentiality
  • Creativity and Innovation
  • Policy understanding
  • Patient Safety
  • Healthcare ethics
  • Healthcare management
  • Quality Improvement
  • Client Engagement
  • Healthcare Education
  • Healthcare operations

Credentialsandlicenses

  • CPR Certification
  • Basic Life Support Course

References

References available upon request

Timeline

Senior Healthcare Advocate

Aetna
09.2021 - Current

Health Concierge

Aetna
08.2019 - 09.2021

Home Visitor

Save the Children
06.2014 - 09.2018

Customer Service Representative

Quick Cash
10.2012 - 05.2014

A.A. General Education -

Ms Delta Community College

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Rasheda Campbell