Marissa Ceballos
Chico,CA
Summary
Highly motivated and hardworking individual with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to guests and committed to creating a welcoming atmosphere. Driven by a keen understanding of what it takes to be timely, efficient, and responsible for projects shown through past positions.
Overview
3
3
years of professional experience
Work History
Healthcare Advocate Representative
Oroville Hospital
Oroville, CA
11.2022 - Current
- Call and schedule patients with appropriate specialty from predefined assigned data base.
- Coordinate specific needs for imaging, labs, and testing by specialty.
- Track completion of referrals with appropriate documentation.
- Contact insurance companies to ensure prior authorization requirements are met.
- Comply with personnel policies and hospital safety policies.
Server
Izakaya Ichiban
Chico, CA
05.2023 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Set a positive tone and promoting excellent service for entire dining experience.
- Maintained up-to-date knowledge on menu items as well as recommended items based on guest’s preferences.
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Taproom Support
Sierra Nevada Brewing Company
Chico, CA
11.2021 - 08.2023
- Ensured guests are seated at a clean, properly set table within the shortest amount of time possible.
- Arranged tables and chairs for special occasions and events.
- Upheld standards which exceed regulatory industry standards for health code, quality, and cleanliness.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
Education
Bachelor Of Arts - Psychology
California State University - Chico
Chico, CA05.2022
Skills
- Detail-oriented
- Strong communication skills
- Time management
- Strong work ethic
- Excellent multi-tasker
- Adaptable and flexible
- Workflow coordination
- Dining customer service
- Food safety understanding
- Self-motivated
- Guest satisfaction
Timeline
Server
Izakaya Ichiban
05.2023 - 02.2024
Healthcare Advocate Representative
Oroville Hospital
11.2022 - Current
Taproom Support
Sierra Nevada Brewing Company
11.2021 - 08.2023
Bachelor Of Arts - Psychology
California State University - Chico