Rebecca Hodges
Lecompte,LA
Summary
Dedicated person with expertise in care coordination, patient advocacy, and health education. Proven ability to connect patients with resources, ensuring improved health outcomes and enhanced patient experiences.
Overview
19
19
years of professional experience
Work History
Patient Health Advocate
Somatus
Virginia, Illinois
07.2022 - Current
- Coordinated care plans with healthcare providers to improve patient support and outcomes.
- Advocated for patient rights and needs in various healthcare settings and discussions.
- Implemented feedback systems to gather patient input on service improvements.
- Researched community resources to connect patients with additional support services.
- Assessed the needs of patients and their families to develop individualized plans of care.
- Participated in meetings to implement health services programming for employer groups.
- Assisted with case management activities such as insurance authorizations, financial assistance programs, and other related tasks.
- Educated patients on self-management techniques to empower adherence to lifestyle modifications and medication regimens.
- Conducted home visits to assess a patient's environment for safety concerns and social determinants of health issues.
- Maintained accurate documentation of all patient interactions in accordance with HIPAA regulations.
- Liaised between provider team, patients, and caregivers, ensuring clear communication of diagnosis, prognosis, and treatment options.
- Provided emotional support for both patients and family members during times of stress or uncertainty.
- Stayed up to date on the latest plans, products, and services for different types of customers.
- Assisted individuals with program enrollment, transportation arrangements, and paperwork coordination.
- Informed individuals about follow-up appointments and referrals while arranging transportation to ensure attendance.
- Provided information to access financial assistance, legal aid or housing.
Medical Assistant
Fresenius Medical
Alexandria , LA
08.2014 - 11.2021
- Assisted in patient examinations and documented medical histories accurately.
- Coordinated patient appointments and managed scheduling to optimize patient flow.
- Prepared examination rooms and ensured necessary supplies were stocked.
- Maintained patient confidentiality and adhered to HIPAA regulations consistently.
- Communicated effectively with patients, families, and medical staff daily.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments under physician supervision.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system to ensure compliance and accessibility.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications to patients following physician instructions to support effective treatment plans.
Ward Clerk
Rio Sol Nursing Home
Mansura, Louisiana
05.2012 - 08.2014
- Managed patient records and ensured confidentiality compliance.
- Coordinated communication among residents, families, and healthcare staff to ensure seamless information flow.
- Scheduled appointments and maintained calendars for nursing staff.
- Assisted with administrative tasks in a fast-paced nursing home environment.
- Handled incoming calls and directed inquiries to appropriate departments.
- Maintained inventory of medical supplies and assisted with ordering processes.
- Supported admissions process by preparing necessary documentation and forms.
- Collaborated with team members to enhance patient care services effectively.
- Greeted visitors, answered phones, and provided general information.
- Maintained accurate patient records, including medical histories, test results, and medication lists, to support effective care delivery.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Managed daily ward operations, ensuring availability of necessary equipment to support patient care.
- Collected paperwork for patients, nurses, and physicians.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Organized and maintained filing system for medical records and documents.
Medical Records Clerk
Westside Habilitation Center
Alexandria, Louisiana
06.2007 - 05.2012
- Maintained accurate medical records for patient information and treatment history.
- Organized and filed patient documents to ensure compliance with privacy regulations and maintain data integrity.
- Prepared and processed requests for medical record retrievals efficiently.
- Managed electronic health record systems to streamline data entry tasks.
- Reviewed records for accuracy and completeness to ensure reliable information for patient care before final storage or distribution.
- Responded to inquiries regarding medical records, providing accurate information with professionalism and care to enhance patient satisfaction.
- Processed incoming medical records requests.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scanned and validated medical records for upload.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information.
- Scanned paper records into digital format.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Tracked and processed release of information requests.
- Reviewed patient charts for accuracy and completeness.
- Monitored compliance with state and federal regulations regarding release of information.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Education
Medical Assistance/ Phelbotomy -
Untiech Training
Alexandria, LA01-2012
GED -
Bunkie High School
BUnkie Louisiana 05-2006
Skills
- Patient advocacy
- Care coordination
- Case management
- Health education
- Health literacy
- Electronic health records
- Medical documentation
- Community resource research
Timeline
Patient Health Advocate
Somatus
07.2022 - Current
Medical Assistant
Fresenius Medical
08.2014 - 11.2021
Ward Clerk
Rio Sol Nursing Home
05.2012 - 08.2014
Medical Records Clerk
Westside Habilitation Center
06.2007 - 05.2012
Medical Assistance/ Phelbotomy -
Untiech Training
GED -
Bunkie High School