Cheyann Franklin
Albemarle,NC
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to a growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
01.2022 - Current
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Trained new pharmacy technicians on operational procedures and best practices.
- Processed medication orders using specialized pharmacy software efficiently.
- Provided exceptional customer service while addressing patient inquiries effectively.
- Collaborated with healthcare professionals to optimize patient care services.
- Developed and maintained positive relationships with patients and healthcare providers.
Customer Service Representative
Tj Maxx
10.2015 - 01.2022
- Assisted customers with inquiries and provided product information promptly.
- Handled returns and exchanges according to company policies efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Criminal Justice
Stanly Community College
06.2016
Skills
- Customer relationship management
- Pharmacy software
- Team collaboration
- Pharmacy and customer records management
- HIPAA compliance
- Prescription processing
Certification
- Licensed through North Carolina Board of Pharmacy
- NHA Certification
- First Aid for infants/adults and CPR certifications through American Red Cross.
Timeline
Senior Certified Pharmacy Technician
Walgreens Boots Alliance
01.2022 - Current
Customer Service Representative
Tj Maxx
10.2015 - 01.2022
Associate of Applied Science - Criminal Justice
Stanly Community College
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