Cheyann Travis
Wichita,KS
Summary
Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.
Overview
9
9
years of professional experience
Work History
Special Accounts Representative
Mid American Credit Union
Wichita, KS
11.2022 - Current
- Conducted skip-tracing activities to locate delinquent members.
- Assisted in the development of strategies to improve collections process efficiency.
- Reviewed documents such as contracts, invoices, letters and emails related to member accounts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Tracked all charged off depository accounts and reported to ChexSytems weekly.
Member Service Representative II
Mid American Credit Union
Wichita, Kansas
09.2020 - 10.2022
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Processed loan applications and documented loan decisions according to policy requirements.
Senior Interactive Banker
Fidelity Bank
Wichita, USA
11.2018 - 03.2020
- Provide excellent customer service through video calls with customers
- Process a variety of transactions accurately and efficiently
- Participate in task work rotation including ATM, Webvault and Mobile etc
Universal Banker
Fidelity Bank
Wichita, USA
04.2017 - 11.2018
- General duties included account opening, loan applications and general account maintenance
- Worked side-by-side with teammates to create a successful and driven culture
- Assisted Manager with monthly audit tasks and acted as back up in Manager’s absence
- Completed monthly inventory count and ordering of supplies
- Utilize suggestive selling to match customers to products in person and via phone
Teller II
Emprise Bank
Wichita, USA
07.2015 - 03.2017
- Processed teller transactions efficiently
- Balanced vault, completed cash shipments, and monitored branch cash levels
- Proactively reviewed transactions to protect customers and the bank from fraud
- Recommend products to enhance customer relationships
- Provided superior customer service
Education
High school -
Wichita West High School
01.2012
Skills
- Goal-Oriented
- Effective problem solving
- Account Reconciliation
- Communication and negotiations
- Member Relationship Management
- Meticulous attention to detail
- True team player
Timeline
Special Accounts Representative
Mid American Credit Union
11.2022 - Current
Member Service Representative II
Mid American Credit Union
09.2020 - 10.2022
Senior Interactive Banker
Fidelity Bank
11.2018 - 03.2020
Universal Banker
Fidelity Bank
04.2017 - 11.2018
Teller II
Emprise Bank
07.2015 - 03.2017
High school -
Wichita West High School