Casheana Jones
Danville,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Customer Accounts Representative
The City of Danville
01.2023 - 02.2024
- Assist customers with establishing new utilities services as well as processing service terminations
- Maintains various data, records and files and coordinates state and local financial assistance for utilities customers, and other correspondences
- Process utilities contracts, send follow-up letters; copying, faxing, and scanning documents; and quoting deposit amounts
- Helped in resolving any issues related to customer accounts
- Handles customer inquiries and complaints (telephone and walk-in) regarding utilities, taxes (real estate and personal property) and miscellaneous accounts
- Developed strong relationships with customers through regular communication
- Maintained accurate records of customer interactions, transactions, and account changes.
Administrative Assistant
The Hughes Center
08.2019 - 01.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Customer Service Advocate
Target
11.2018 - 09.2019
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Greeted and assisted customers with inquiries regarding products and services
- Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Provided guidance to new team members on how to perform tasks correctly
- Handled payment processing and provided customers with receipts and proper bills and change.
Cashier/Certified Trainer
Buffalo Wild Wing
07.2007 - 08.2019
- Ensure that shift leads, and crew are trained and fully knowledgeable on all POS systems and routines, product recipes, food safety practices and restaurant safety practices
- Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity, and efficiency
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
Healthcare Administration -
National University
GED -
Adult Education
Danville, VASkills
- CRM proficiency
- Teamwork and Collaboration
- Organization skills
- Microsoft Office Suite
- Problem-Solving
- Problem-solving abilities
- Data entry proficiency
- Office equipment proficiency
- Multi-Task Management
- Customer Engagement
- Goal-Oriented
References
- Shermika Craft-Jones, Program Supervisor, Crossroads Treatment Center, (434)334-6907
- Lamar Pritchett, HR Director, Sovah Health, (434)421-9640
- Kiera Woods, Admin Assistant, Group Home, (434)710-9524
Timeline
Customer Accounts Representative
The City of Danville
01.2023 - 02.2024
Administrative Assistant
The Hughes Center
08.2019 - 01.2023
Customer Service Advocate
Target
11.2018 - 09.2019
Cashier/Certified Trainer
Buffalo Wild Wing
07.2007 - 08.2019
GED -
Adult Education
Healthcare Administration -
National University
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