Erika Ospina
Peachtree City,GA
Summary
Dynamic Accounts Representative with extensive experience at New York Presbyterian Hospital, excelling in customer service and payment processing. Proven ability to lead teams and enhance operational efficiency. Proficient in EPIC and Microsoft Office, with strong interpersonal skills and a goal-oriented mindset, driving improvements in patient account management and satisfaction.
Overview
21
21
years of professional experience
Work History
Accounts Representative
Network Recovery Service
01.2021 - 03.2025
- Company Overview: New York Presbyterian Hospital
- Responsible for updating the patient accounts system with information and notes as needed
- Responsible for obtaining all correct patient information
- Collect payment over the phone
- Receive incoming calls, outbound calls, email and chats
- EPIC billing system
- Help patient over the phone with any inquiries about bill
- Customer service and HIPPA Laws knowledge
- Lead of a group of 15 people
- New York Presbyterian Hospital
- Received payments and posted amounts to customer accounts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Monitored account balances and ensured accuracy of information in the system.
Lunch Aid
Howell Road Elementary School
Valley Stream, NY
01.2019 - 06.2021
- Help students who have difficulties
- Ensuring food hygiene and proper eating
- Making sure students have appropriate behavior and ensuring table cleanliness
- Supervise students while eating to assure they are orderly, safe, and mannerly during lunchtime
- Effectively multitasked within fast-paced environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Assistant Manager
R&J Graphics Inc
Farmingdale, NY
01.2012 - 01.2015
- Hiring and training sales associates
- Monitoring inventory and ordering merchandise based on demand
- Control and monitor the flow of printed materials in a printing
- Oversee the work of staff in the department, monitor the quality of the product and ensure deadlines are met
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
Workflow Coordinator
Broadridge/ADP
Edgewood, NY
01.2004 - 01.2010
- Oversee the workflow of the operations department, as well as make suggestions
- Offer guidance for improvements within the operations department as necessary
- Work directly with property management to resolve any facility issues
- Manage the calendars for both the office and the operations team
- Develop and maintain proactive outlines for urgent tasks and meetings
- Prepare and distribute agendas and attend various meetings
- Made changes on various files for production to print (Covers, crop marks etc..)
Education
High School Diploma -
Brentwood High School
Brentwood, NY01.2004
Skills
- Effective Communication
- Bilingual Proficiency (Spanish & English)
- Communications
- Flexible
- Excel
- Power point
- Data entry
- Microsoft Office Proficiency
- EPIC
- Customer service
- Office administration
- Team leadership
- Problem solving
- Payment processing
- Goal oriented
- Document management
- CRM proficiency
- Customer engagement
- Multitasking
- Prioritization skills
- Payment solicitation
- Insurance company communication
- Billing documentation
- Data entry skills
References
Available upon request.
Timeline
Accounts Representative
Network Recovery Service
01.2021 - 03.2025
Lunch Aid
Howell Road Elementary School
01.2019 - 06.2021
Assistant Manager
R&J Graphics Inc
01.2012 - 01.2015
Workflow Coordinator
Broadridge/ADP
01.2004 - 01.2010
High School Diploma -
Brentwood High School
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