Cheyanna Michael
New York,NY
Summary
Outgoing Cocktail Waitress known for maintaining speed and accuracy with over 5 years experience working in both fine-dining and high-volume bar environments. Focused and hardworking team member knowledgeable in food safety, POS systems, and excellent customer service. Commended for having a solid attendance record and dependable flexibility to accommodate work place needs while maintaining a positive and professional demeanor.
Overview
9
9
years of professional experience
Work History
Waitress
Old Crow Smokehouse, Wrigleyville
Chicago, IL
07.2021 - 11.2021
- Strategically timed check-ins with customers while remaining calm and charismatic in a high-volume bar environment serving sections of up to 14 tables at a time.
- Experience working shifts rotating between upstairs rooftop bar, which included simultaneously attending to table's and private VIP cabana's, and downstairs live music table service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales while determining customer preferences to suggest appropriate cocktails.
- Assisted with bartending duties during high-volume shifts.
Waitress
El Burro Locco Downtown
St Louis, MO
05.2020 - 07.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Extended Day Counselor
The Wilson School
St Louis, MO
02.2018 - 04.2021
- Supervised youth in an engaging environment to promote security and safety for all ages.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Work with children ages 3-grade 6
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels in order to coordinate daily schedules
Rehabilitation Aide
Athletico
St. Louis , MO
09.2018 - 03.2020
- Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
- Restocked supplies, cleaned common surfaces and replaced linens between appointments.
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
- Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
- Observed basic and advanced treatment protocols performed by registered CHT's, while being mentored
Cashier/Food Runner
Fairlane Diner
Sherman, IL
12.2015 - 08.2017
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Documented customer orders and informed kitchen staff of special requirements.
- Verified completed orders and delivered food to dine-in, carry out, and curbside customers.
Cashier/Hostess
Parkway Cafe
Springfield , IL
11.2014 - 11.2015
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Master of Occupational Therapy - Occupational Therapy
Saint Louis University
St Louis, MO07.2021
Bachelor of Science in Occupational Science - Occupational Therapy
Saint Louis University
St. Louis, MO05.2019
High School Diploma -
Williamsville High School
Williamsville, IL05.2016
Skills
- Customer service
- Effective time management
- Highly organized
- Charismatic
- Team Player
- High-volume dining
- Menu memorization
- Conflict management
Timeline
Waitress
Old Crow Smokehouse, Wrigleyville
07.2021 - 11.2021
Waitress
El Burro Locco Downtown
05.2020 - 07.2021
Rehabilitation Aide
Athletico
09.2018 - 03.2020
Extended Day Counselor
The Wilson School
02.2018 - 04.2021
Cashier/Food Runner
Fairlane Diner
12.2015 - 08.2017
Cashier/Hostess
Parkway Cafe
11.2014 - 11.2015
Master of Occupational Therapy - Occupational Therapy
Saint Louis University
Bachelor of Science in Occupational Science - Occupational Therapy
Saint Louis University
High School Diploma -
Williamsville High School
Volunteer Work
Saint Louis University Cheerleader
August 2016-May 2020
- Volunteered with various organizations and events in St. Louis including Autism Speaks, Tykes on Trykes, Alzheimer's walk, Breast Cancer walk, and many more.
Hope Ranch
2021
- Volunteered to provide Hippotherapy and Therapeutic riding sessions to kids with special needs to ensure safety, proper body mechanics, and enjoyment.
Volunteer Work
Saint Louis University Cheerleader
August 2016-May 2020
- Volunteered with various organizations and events in St. Louis including Autism Speaks, Tykes on Trykes, Alzheimer's walk, Breast Cancer walk, and many more.
Hope Ranch
2021
- Volunteered to provide Hippotherapy and Therapeutic riding sessions to kids with special needs to ensure safety, proper body mechanics, and enjoyment.
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