Cheyanna Queen
Auburn
Summary
Dynamic and results-oriented professional with a proven track record at Walmart, excelling in customer service and organizational skills. Demonstrated ability to enhance customer satisfaction through efficient multitasking and maintaining a positive attitude in high-pressure environments. Skilled in problem-solving and collaboration, consistently meeting quality goals with a keen eye for detail.
Overview
7
7
years of professional experience
Work History
Salvation Army
Service Alternatives For Wa - Ces
10.2023 - 12.2024
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Distributed food boxes with carefully selected essentials to families in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Loaded and unloaded distribution trucks at destination.
- Coordinated with local businesses for food collection, increasing variety of available items.
- Went through items to check if they were good or bad to distribute.
- Stocked shelves, refrigerators and freezers.
Online Personal Shopper
Walmart
01.2021 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Kept work area well organized to keep track of customers orders.
Barista
Starbucks
09.2017 - 07.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
Sequoia High School
Everett, WAGED -
Green River Community College
Auburn, WASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Organizational skills
Timeline
Salvation Army
Service Alternatives For Wa - Ces
10.2023 - 12.2024
Online Personal Shopper
Walmart
01.2021 - 04.2023
Barista
Starbucks
09.2017 - 07.2020
Sequoia High School
GED -
Green River Community College
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