Mia Nguyen
Auburn
Summary
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
Work History
Hostess
Olive Garden Restaurant
03.2025 - Current
- Welcomed and seated guests efficiently, ensuring a positive first impression.
- Managed waitlists effectively, optimizing seating arrangements during peak hours.
- Communicated guest preferences to staff, enhancing overall dining experience.
- Assisted in training new host staff on procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas throughout shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sales Associate
Slate Clothing
09.2024 - 03.2025
- Processed credit card transactions quickly and securely.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided accurate information about products, prices and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Auburn Riverside High School
Auburn, WA06-2026
Skills
- Upselling
- Payment processing
- Energetic self-starter
- Stocking and receiving
- B2B sales and customer service
- Effective multitasking
Timeline
Hostess
Olive Garden Restaurant
03.2025 - Current
Sales Associate
Slate Clothing
09.2024 - 03.2025
High School Diploma -
Auburn Riverside High School
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