Summary
Overview
Work History
Education
Skills
Contact
Timeline
Generic
Cheyanne Carrannza

Cheyanne Carrannza

Las Vegas,NV

Summary

Experienced in delivering exceptional customer care, with a focus on optimizing customer satisfaction, mentoring new team members,. Proficient in all customer-facing aspects, possesses a deep understanding of identifying and resolving issues proactively to prevent escalation.

Overview

9
9
years of professional experience

Work History

Bartender

Golden Entertainment
Las Vegas, NV
08.2018 - Current
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained high standards of cleanliness and sanitation.
  • Described menu items, special offerings and appropriately identified wine pairings.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Promoted items on beverage lists and restaurant specials.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Leasing Specialist

Montego Bay Apartments
Henderson, NV
03.2018 - 09.2018
  • Showed apartments to potential tenants and answered questions regarding the community.
  • Escalated any major issues to the property manager for immediate remediation.
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.   
  • Performed background checks on all apartment applicants.
  • Collected, completed and processed lease applications.
  • Toured the property with prospective tenants and provided a wealth of information in regards to its key features.

Server

Buffalo Wild Wings Inc
Las Vegas, NV
05.2016 - 11.2017
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Promoted items on beverage lists and restaurant specials.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Education

High School Diploma -

Abraham Lincoln High School
Riverside, CA
2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Communications
  • Food preparation
  • Cash handling
  • Sales
  • Hospitality
  • Safe food handling
  • Quick learner
  • Attention to detail
  • Prioritizing
  • POS inventory system operation

Contact

Dominic702

Timeline

Bartender

Golden Entertainment
08.2018 - Current

Leasing Specialist

Montego Bay Apartments
03.2018 - 09.2018

Server

Buffalo Wild Wings Inc
05.2016 - 11.2017

High School Diploma -

Abraham Lincoln High School
Cheyanne Carrannza