Cheyanne Collymore-Young
New York,USA
Summary
Dynamic General Manager with a proven track record at Earthbar, driving a 53% increase in daily sales through exceptional team leadership and customer engagement. Outgoing and service-oriented, I excel in creating memorable guest experiences while ensuring operational efficiency and compliance with health standards. Passionate about fostering team development and exceeding performance goals.
Overview
10
10
years of professional experience
Work History
General Manager
Earthbar
New York, NY
01.2025 - Current
- Direct daily operations of a high-volume wellness cafe, overseeing staffing, training, scheduling, and inventory management.
- Lead and develop a team focused on delivering exceptional customer service and promoting health-focused products.
- Increased average daily sales from $1,500 to $2,300 through effective team leadership, customer engagement, and strategic upselling.
- Monitor key performance indicators and implement process improvements to drive profitability and efficiency.
- Ensure compliance with health, safety, and cleanliness standards, maintaining a welcoming and professional environment.
Hospitality Director
Chick-fil-A
New York, NY
06.2018 - 12.2024
- Oversee day-to-day operations of the Front of House in a high-volume restaurant, ensuring smooth execution and superior guest experiences.
- Lead, coach, and develop a team to deliver high standards in customer service, food quality, and safety.
- Collaborate cross-functionally to support back-of-house operations, including mentoring junior kitchen leaders and achieving performance targets in speed, accuracy, and food safety.
- Drive a culture of excellence and hospitality aligned with company values.
Kitchen Manager
Chipotle Mexican Grill
New York, NY
08.2016 - 07.2018
- Managed daily kitchen operations with a focus on food safety, cleanliness, and efficiency.
- Supported senior leadership by training team members, holding staff accountable, and promoting a positive and productive work environment.
- Led by example through urgency, integrity, and a commitment to company culture and core values.
- Developed team capabilities through consistent coaching and performance feedback.
Customer Service Leader
Liberty Tax
Harlem, NY
07.2015 - 07.2016
- Delivered outstanding customer service while collecting and organizing client financial documents for tax preparation.
- Entered data into tax software with a high degree of accuracy and confidentiality.
- Built strong relationships with clients to increase retention and promote business growth.
- Acted as a trusted liaison between customers and tax professionals.
Education
Associates Degree -
Tompkins Cortland Community College
New York, NY05.2020
Highschool Diploma -
Urban Assembly for Media Studies
New York, NY06.2018
Skills
- Outgoing
- Motivated
- Service-oriented
- Passion for creating exceptional guest experiences
- Customer satisfaction
- Exceed sales goals
- Team-oriented
Timeline
General Manager
Earthbar
01.2025 - Current
Hospitality Director
Chick-fil-A
06.2018 - 12.2024
Kitchen Manager
Chipotle Mexican Grill
08.2016 - 07.2018
Customer Service Leader
Liberty Tax
07.2015 - 07.2016
Associates Degree -
Tompkins Cortland Community College
Highschool Diploma -
Urban Assembly for Media Studies