Joseph Falcone
234 Cloud Place, West Chester,PA
Summary
Dynamic leader with a proven track record at The Edge Fitness Clubs, excelling in operations management and team building. Leveraged problem resolution and relationship building skills to enhance client retention and drive business growth. Achieved consistent profitability and team success through strategic planning and effective training. Skilled in inventory control and coaching, fostering a culture of achievement and positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
The Edge Fitness Clubs
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Shared comprehensive product knowledge with members
- Successfully marketed and sold a variety of personalized fitness services including Personal Training, Supplementation, and memberships to enhance customer experience
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Senior Fitness Manager
The Edge Fitness Clubs
12.2023 - 04.2024
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Assisted in the onboarding process of Fitness managers company-wide, enabling them to excel in their respective clubs.
- Worked collectively with fitness department to devise innovative strategies targeting business growth
Fitness Manager
The Edge Fitness Clubs
10.2022 - 12.2023
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong leadership skills by overseeing Fitness Department and implementing budgetary plans that drove positive results.
- Developed team culture promoting a dynamic and achievement-driven work environment, fostering employee growth and success
Small Business Owner
Alpha Mind Academy
10.2020 - 10.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Martial Arts Instructor
Revolution Martial Arts Institute
05.2013 - 10.2022
- Provided feedback and corrections to improve students' skills and techniques.
- Instructed on proper breathing techniques, stances, and forms.
- Served as a mentor for aspiring martial artists seeking guidance on personal growth within the practice of their chosen disciplines.
- Fostered a positive learning environment by promoting respect, self-discipline, and teamwork among students.
- Collaborated with fellow instructors on curriculum development and instructional strategies to ensure consistent high-quality instruction across all classes.
- Handled administrative tasks related to class scheduling, attendance tracking, billing management, ensuring smooth operations within the dojo or studio setting.
Personal Trainer
The Edge Fitness Clubs
01.2019 - 10.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Customer Service Associate
Car Mira's Deli
03.2013 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Chichester High School
Upper Chichester, PA. 06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Personable
- Outgoing
- Determined/Driven
- Relationship Building
- Training and coaching
- Team Leadership
- Inventory Control
Accomplishments
- As a Fitness manager at The Edge Fitness Clubs of Media we focused on the recurring monthly income of our Personal Training department. During my time there we were able to take our recurring income from $26,000 to well beyond $60k.
- Came to the Wayne location in April of 2024 knowing that this club was labeled a very unsuccessful club due to poor performance and culture. Within 3 months we have come within 80% of our monthly goals and the culture is at an all time high.
Certification
- Certified Personal Trainer, ISSA
- CPR/AED
Timeline
General Manager
The Edge Fitness Clubs
04.2024 - Current
Senior Fitness Manager
The Edge Fitness Clubs
12.2023 - 04.2024
Fitness Manager
The Edge Fitness Clubs
10.2022 - 12.2023
Small Business Owner
Alpha Mind Academy
10.2020 - 10.2022
Personal Trainer
The Edge Fitness Clubs
01.2019 - 10.2020
Martial Arts Instructor
Revolution Martial Arts Institute
05.2013 - 10.2022
Customer Service Associate
Car Mira's Deli
03.2013 - 05.2014
High School Diploma -
Chichester High School
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