Cheyanne Prado-Holland
Tahoe Resource Conservation District
South Lake Tahoe,CA
3
years of professional experience
Friendly, reliable, and customer-focused professional with 8 years of customer service experience in fast-paced environments. Dedicated to providing exceptional service while building positive relationships with customers and guests. Detail-oriented and dependable, I take pride in the quality of my work. I am eager to continue learning and growing both personally and professionally and thrive working independently as well as with a team.
Work History
Environmental Technician
3 Months- Hazard tree removal and fuel hazard reduction
- Managed invasive plant species to restore native ecosystems
- Removed litter, debris, and hazardous waste to maintain safe and clean environments
- Maintained properties and facilities at public recreation sites to enhance visitor experience
Mountain Safety Lead
5 Months- Oversaw daily mountain safety operations, ensuring effective signage placement and proactive hazard mitigation to enhance guest safety
- Led staff in enforcing Skier Responsibility Code, fostering positive guest relations and promoting a culture of safety
- Fostered interdepartmental communication to strengthen mountain safety initiatives and enhance collaborative efforts
- Provide guidance and support decision-making in safety-sensitive situations
- Provide consistent exceptional customer service
Front Desk Supervisor
5 Months- Supervised front desk operations to ensure efficient guest check-in/out processes and service excellence
- Served as Manager on Duty during senior leadership absence to maintain operational continuity
- Addressed guest concerns promptly to uphold high satisfaction standards
- Collaborated with Housekeeping, Maintenance, and Sales teams to ensure smooth daily operations
Mountain Safety Attendant
5 Months- Set up and took down informational and safety signage, enhancing awareness of terrain conditions
- Enforced safety policies, educating guests on responsible behavior to promote a safe environment
- Collaborated with other departments such as Lift Experience, Ski Patrol, and Ski School to ensure overall mountain safety
- Provided consistent exceptional customer service
Beach Attendant
5 Months- Delivered safety instruction and equipment orientation for beach rentals to ensure customer understanding and compliance
- Monitored safe operation of rental equipment while organizing beach operations for efficient service
- Assisted with both dock and office operations
Lift Operator
4 Months- Operated ski lifts in accordance with safety standards
- Guided guests through loading and unloading processes, ensuring safety and comfort
- Performed routine safety checks and updated operational logs to ensure compliance and safety standards
Education
High School Diploma
Skills
Customer Experience Management
Interdepartmental Coordination
Leadership and Training
Conflict Resolution & De-escalation
Adaptability in Dynamic Environments
Independent & Team-Based Work
Timeline
Environmental Technician
Tahoe Resource Conservation District
05.2026 - CurrentRead More
Mountain Safety Lead
Heavenly Ski Resort
11.2025 - 04.2026Read More
Front Desk Supervisor
Beach Retreat & Lodge
05.2025 - 10.2025Read More
Mountain Safety Attendant
Heavenly Ski Resort
11.2024 - 04.2025Read More
Beach Attendant
Action Water Sports at Timber Cove
05.2024 - 10.2024Read More
Lift Operator
Heavenly Ski Resort
11.2023 - 03.2024Read More
Carson High School
High School Diploma
Read More