Cheyenne Arendt
Virginia Beach,VA
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
5
5
years of professional experience
Work History
Scheduling and Authorization Coordinator II
CHKD Neurology
09.2022 - Current
- Sustains – and continuing to acquire – up-to-date knowledge of ICD10 and CPT codes for medical procedures, testing, diagnoses, and medications
- Maintain HIPAA compliance.
- Liaise between patient and patient insurer to alleviate erroneous billing errors by verifying patient policy coverage.
- Obtain prior authorizations for medical tests and procedures through multiple insurance companies via website, fax, and phone.
- Arrange peer-to-peer reviews, initiate appeals, and processed authorizations from insurance companies.
- Process and maintain patient data across multiple medical charting systems ensuring information is current and correct.
- Schedule a multitude of different tests for different providers.
- Worked with manager and supervisor to ensure that provider schedules are filled accurately and efficiently to ensure quality patient care.
Patient Registration Associate
CHKD Neurology
09.2021 - 12.2022
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Accurately inputted patient and insurance information into company's computer system using EPIC and Powerchart.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Assessed and organized faxes, emails, and secure messages for 14 medical providers.
Pharmacy Technician
Walgreens
10.2020 - 09.2021
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Tax Preparer/Office Manager
Liberty Tax
11.2019 - 04.2020
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Performed general administrative duties: typing, filing, record management, data entry, ordering supplies, scheduling.
Education
Criminal Justice and Deaf Studies
GoldenWest Community College
10.2015
Skills
- Calendar Management
- Schedule organization
- Teamwork and Collaboration
- Problem-Solving
- Documentation And Reporting
- Customer relations understanding
- Time management skills
- Referral Coordination
Timeline
Scheduling and Authorization Coordinator II
CHKD Neurology
09.2022 - Current
Patient Registration Associate
CHKD Neurology
09.2021 - 12.2022
Pharmacy Technician
Walgreens
10.2020 - 09.2021
Tax Preparer/Office Manager
Liberty Tax
11.2019 - 04.2020
Criminal Justice and Deaf Studies
GoldenWest Community College
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