MATRINIA KILLEBREW
Brockton,MA
Summary
Dynamic and Detail-oriented Clinical Scheduling Specialist with proven expertise in enhancing workflow efficiency and patient access to care. Skilled in schedule coordination and recognized for exceptional customer service and effective multi tasking. Adapt at problem solving and fostering teamwork consistently delivering high quality care and support in fast paced environments
Overview
7
7
years of professional experience
Work History
Clinical Scheduling Specialist II
Dana Farber
2022.10 - Current
- Coordinated patient scheduling across multiple departments/ disease centers, enhancing workflow efficiency.
- Trained new team members on scheduling software and best practices, fostering a knowledgeable team environment.
- Managed appointment confirmations and cancellations, ensuring optimal time utilization for healthcare providers.
- Developed and maintained scheduling templates to streamline operations and reduce conflicts.
- Collaborated with clinical staff to prioritize urgent appointments, improving patient access to care.
- Documented calls and appointments using EPIC,
New Patient Coordinator
Dana-Farber
2021.09 - 2022.08
- Coordinated patient intake processes to ensure seamless onboarding experience.
- Managed scheduling of appointments, optimizing calendar efficiency and reducing wait times.
- Collaborated with clinical teams to streamline communication channels regarding patient needs.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Implemented workflow improvements that enhanced overall patient satisfaction scores.
- Assisted in training new staff on best practices for patient coordination and engagement strategies.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Service Representative II
Dana-Farber
2018.12 - 2020.12
- Managed patient scheduling to optimize appointment flow and enhance access to care.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Collaborated with clinical staff to ensure accurate patient information and streamlined communication.
- Trained new staff on office procedures and best practices for patient interactions.
- Developed training materials for staff on new software systems, improving operational efficiency across the team.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
Education
High School Diploma -
Coyle And Cassidy High School
Taunton, MAHigh School Diploma -
Lincoln Technical Institute
Brockton, MAHealthcare Management
Southern New Hampshire University
NH2023-05
General Studies
Regis College
Weston, MA2000-12
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
- Calendar management
- Schedule coordination expertise
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Computer skills
- Critical thinking
- Patient scheduling
- Patient registration
- Data entry
- Insurance verification
- Medical terminology
- CRM software
- Time management
- Punctual and reliable
- Reliability
- Excellent communication
- Dependability
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Timeline
Clinical Scheduling Specialist II
Dana Farber
2022.10 - Current
New Patient Coordinator
Dana-Farber
2021.09 - 2022.08
Patient Service Representative II
Dana-Farber
2018.12 - 2020.12
High School Diploma -
Coyle And Cassidy High School
High School Diploma -
Lincoln Technical Institute
Healthcare Management
Southern New Hampshire University
General Studies
Regis College