Desiree Romero
Houston
Summary
Diligent worker with strong background in scheduling, planning, organizing, cleanliness. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Scheduling Specialist II
Baylor College Of Medicine
12.2023 - Current
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using Epic software.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Answered phone calls and answered questions from potential customers.
- Assisted in training new employees, sharing best practices in phone etiquette and customer service skills.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Specialist
Baylor College Of Medicine
11.2020 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Childcare Provider
Apple of My Eye Academy
02.2010 - 11.2020
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
Education
High School Diploma -
North Shore Senior High
Houston, TX05-2009
Skills
- Strong work ethic
- Punctual and reliable
- Organizational skills
- Verbal and written communication
- Detail-oriented
- Courteous and professional
- Customer relations skills
Timeline
Scheduling Specialist II
Baylor College Of Medicine
12.2023 - Current
Front Desk Specialist
Baylor College Of Medicine
11.2020 - 12.2023
Childcare Provider
Apple of My Eye Academy
02.2010 - 11.2020
High School Diploma -
North Shore Senior High
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