Samantha Duran
Houston,United States
Summary
Dynamic Scheduling Specialist with extensive experience at Baylor College of Medicine, adept at coordinating patient appointments and ensuring seamless operations. Proven ability to thrive under pressure while utilizing Epic for efficient patient registration. Seeking a position where I can utilize my great customer service skills, with an emphasis on client relations, office management, and indirect patient care.
Overview
11
11
years of professional experience
Work History
SCHEDULING SPECIALIST II
Baylor College of Medicine
Houston
10.2018 - Current
- Coordinating and rescheduling patient appointments.
- Registers patients in the Epic system.
- Verifies the insurance of new and returning patients.
- Answers questions.
- Answers the telephone and routes patient calls to the appropriate location.
- Maintains and updates current patient profile information.
- Ensure that patients are scheduled properly, and appointments are confirmed.
- Interviews new patients via telephone prior to scheduling an appointment.
- Reschedule the patient when there are clinic closures.
- Coordinate appointments with incoming referrals.
SCHEDULING SPECIALIST l
Baylor College of Medicine
Houston
01.2017 - 10.2018
- Coordinating and rescheduling patient appointments.
- Registers patients in the Epic system.
- Verifies the insurance of new and returning patients.
- Answers questions.
- Answers the telephone and routes patient calls to the appropriate location.
- Maintains and updates current patient profile information.
- Ensure that patients are scheduled properly, and appointments are confirmed.
- Interviews new patients via telephone prior to scheduling an appointment.
- Reschedule the patient when there are clinic closures.
- Coordinate appointments with incoming referrals.
SALES ASSOCIATE
SALLY BEAUTY SUPPLY
Houston
01.2015 - 05.2017
- Assist customers with excellent customer service.
- Assist with ringing up sales, assisting customers and replenishing stock.
- Keep store organized.
- All duties assigned
STORE ASSOCIATE
HALLOWEEN CITY
Houston
09.2014 - 10.2014
- Assist customers with excellent customer service while assisting with purchases.
- Maintain store appearance through assigned cleaning tasks and daily fronting/straightening of merchandise.
Education
Applied Science - Graphic Design
HOUSTON COMMUNITY COLLEGE
05.2014
High School Diploma -
JOHN H. REAGAN HIGH SCHOOL
Houston, TX05.2011
Skills
- Adaptability
- Customer service
- Ability to work under pressure
- Epic
- Microsoft Office Word
- Microsoft Teams
- Communication
- Fast learning
Languages
English
Timeline
SCHEDULING SPECIALIST II
Baylor College of Medicine
10.2018 - Current
SCHEDULING SPECIALIST l
Baylor College of Medicine
01.2017 - 10.2018
SALES ASSOCIATE
SALLY BEAUTY SUPPLY
01.2015 - 05.2017
STORE ASSOCIATE
HALLOWEEN CITY
09.2014 - 10.2014
Applied Science - Graphic Design
HOUSTON COMMUNITY COLLEGE
High School Diploma -
JOHN H. REAGAN HIGH SCHOOL
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