Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kjersten Gafkjen

Brooten,MN

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Detail-oriented Medical scheduling experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Scheduling Specialist II

RAYUS Radiology
Alexandria, MN
03.2022 - Current
  • Developed training materials, including manuals, guides and handouts.
  • Provided coaching and mentorship programs for staff members.
  • Answers phones and handles calls in a professional and timely manner
  • Schedules patient examinations according to existing company policy
  • Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
  • Ensures all patient data is entered into information systems completely and accurately
  • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
  • Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices

Senior Certified Pharmacy Technician

Walgreens
Alexandria, MN
01.2021 - 03.2022
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
  • PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash register
  • Models and delivers a distinctive and delightful customer experience.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Pharmacy Clerk/Technician

Coborns Pharmacy
Sauk Centre, MN
09.2018 - 01.2021
  • As a clerk I answered telephones, forwarding calls, taking messages, assisting customers, stocking shelves, operating cash registers, cleaning work areas and sterilizing containers
  • As a technician, Receiving and verifying the prescriptions, obtain pharmacist's approval and assisting with insurance claims processing
  • Assisted customers with selecting and purchasing medications.
  • Verified accuracy of prescriptions filled by pharmacists.
  • Counted pills, measured medications and compounded intravenous solutions.
  • Organized and labeled medication containers for easy identification.

Compliance Auditor

Divine House, Inc
07.2017 - 08.2018
  • Compliance Auditors for Divine House Inc, Audit the person receiving services charts and make sure it is compliance with Minnesota Statue 245d and also audit the group home they live in
  • Assist the program director with filing paperwork and making sure their paper work is compliant.
  • Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
  • Ensured that all necessary safety protocols were followed while providing care in the home environment.
  • Conducted initial assessment of clients' needs and determined appropriate services for them.

Emergency Room Receptionist/Unit Coordinator

Glacial Ridge Health System
07.2016 - 07.2017
  • Maintained accurate records and documentation for all patients in the unit.
  • Provided support and guidance to nursing staff on patient care issues.
  • Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Scheduled and confirmed appointments.

Home Health Aide

Central Minnestoa Senior care
07.2013 - 07.2016
  • This position was responsible for providing care and delegated nursing services designed to maintain the clients' physical and emotional wellbeing

Education

Associate in Applied Science in Human Service - Human Service

Alexandria Technical and Community College

Skills

  • Data Entry
  • Inventory
  • Microsoft Excel
  • Pharmacy Technician Experience
  • Medical Scheduling
  • Medical Billing
  • Microsoft Outlook
  • Medical Terminology
  • ICD-10
  • Insurance Verification
  • Workflow Optimization
  • Telephone Etiquette

Certification

Certified Pharmacy Technician (CPhT), 12/01/20, 12/01/22

Additional Information

PTCB certified

Timeline

Scheduling Specialist II

RAYUS Radiology
03.2022 - Current

Senior Certified Pharmacy Technician

Walgreens
01.2021 - 03.2022

Pharmacy Clerk/Technician

Coborns Pharmacy
09.2018 - 01.2021

Compliance Auditor

Divine House, Inc
07.2017 - 08.2018

Emergency Room Receptionist/Unit Coordinator

Glacial Ridge Health System
07.2016 - 07.2017

Home Health Aide

Central Minnestoa Senior care
07.2013 - 07.2016

Associate in Applied Science in Human Service - Human Service

Alexandria Technical and Community College

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Kjersten Gafkjen