CHEYENNE BEACH
Jacksonville,FL
Summary
Customer service professional with years of demonstrated excellence in driving development and performance. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills.
Overview
5
5
years of professional experience
Work History
Fraud Operations Specialist
Citi Bank
09.2021 - Current
- Assist customers in an inbound and outbound call center who have fraud indicators
- Educating customers on how to minimize risks while thoroughly reviewing accounts for transaction, account take over, and application fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Member Experience Call Center
Community First Credit Union
Jacksonville, FL
08.2020 - 09.2021
- Assist 50+ members daily, providing successful solutions while actively listening.
- Accurately keep track of customer inbound calls via spreadsheets and computer software.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Bank Teller
Community First Credit Union
Jacksonville Beach, FL
07.2018 - 08.2020
- Process standard teller transactions for members, balance automated teller machines, order cash for the branch, assisted with monthly audits, and daily balancing.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Customer Service Cashier
Bed Bath & Beyond
Jacksonville Beach, FL
04.2017 - 07.2018
- Operate POS registers, count money in cash drawers to ensure amount is correct, record keeping, stock and organize inventory, and ensure quality customer service
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Associates - Arts
Florida State College At Jacksonville
Jacksonville, FL06.2024
Skills
- Effective communication
- Proficient in Microsoft Office
- Multitasking and Prioritization
- Attention to Detail
- Organization and Time Management
- Issue and Complaint Resolution
Timeline
Fraud Operations Specialist
Citi Bank
09.2021 - Current
Member Experience Call Center
Community First Credit Union
08.2020 - 09.2021
Bank Teller
Community First Credit Union
07.2018 - 08.2020
Customer Service Cashier
Bed Bath & Beyond
04.2017 - 07.2018
Associates - Arts
Florida State College At Jacksonville
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