Cheyenne Brown
Crowley
Summary
To secure a challenging, client-facing role where my leadership and problem-solving skills may be utilized while delivering first class service.
Overview
12
12
years of professional experience
Work History
Insurance Underwriter
State Farm
01.2021 - Current
- Assess customer risks and insurance eligibility by reviewing applications, statistical data, reports, and customer information
- Evaluate insurance applications and determine coverage amounts and premiums upon approval
Patient Access Representative
Bon Secours, Mercy Health
01.2020 - 12.2020
- Serve as a liaison between the general public, patients and medical staff
- Process client intake registrations, insurance information, demographics, and update medical records
- Schedule client appointments and transcribe orders
Customer Account Representative
GM Financial
08.2013 - 01.2020
- Place over 150 outbound calls to clients to collect payments on accounts in delinquent status
- Apply payments for accounts in arrears while adhering to business strategy within Quality Assurance guidelines
- Empathize, educate and bring awareness to customers to help avoid further potential delinquencies
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-2011
Skills
- Adaptability
- Leadership
- Initiative
- Display of Empathy
- Conflict Resolution
- Foster Teamwork
- Effective Communication
- Decisiveness
- Innovative Thinking
- Active Listening
- Attention to Detail
- Policy writing
- Attention to detail
References
AVAILABLE UPON REQUEST
Timeline
Insurance Underwriter
State Farm
01.2021 - Current
Patient Access Representative
Bon Secours, Mercy Health
01.2020 - 12.2020
Customer Account Representative
GM Financial
08.2013 - 01.2020
High School Diploma -
Richland High School