Cheyenne Brown-Seaton
Tyler,TX
Summary
To obtain a position where One may help individuals in the community achieve better mental, physical, and emotional health. Dedicated Social Worker offering 2 years of counseling and crisis intervention expertise. Offering comprehensive background in social services and Conservatorship, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
12
12
years of professional experience
Work History
Conservatorship Worker
Department Of Family And Protective Services
07.2023 - Current
- Enhanced client autonomy by guiding and supporting them in making informed decisions regarding their personal care and finances.
- Ensured client safety by conducting regular home visits, assessing living conditions, and addressing any concerns or risks.
- Developed individualized case plans for clients, focusing on their specific needs and goals for greater independence and self-sufficiency.
- Improved client well-being by coordinating with healthcare providers to ensure appropriate medical support and treatment was provided.
- Collaborated with legal professionals to establish conservatorship arrangements that best served interests of clients.
- Maintained accurate case documentation for better decision-making processes and efficient service provision.
- Facilitated communication between clients, families, caregivers, and other stakeholders to ensure unified approach in providing care.
- Supported clients during court appearances as their advocate, representing their interests and wishes effectively.
Clerk
Jones Elementary School
10.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times band increasing client satisfaction.
- Increased efficiency by streamlining filing systems and organizing important documents.
PAROLE OFFICER
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
02.2019 - 04.2019
- Collaborated with Re-engagement team on conducting needs assessment and develop individualized case plans for each parolee.
- Provide intensive case management services for caseload of at least 90 parolees with focus on employment, and UAs (weekly and monthly
- Provide information, resources, referrals, and advocacy to link clients to appropriate services in timely manner
- Provide mentoring directly or through referrals to local organizations
- Participate in home visits to provide support, resources, and communication to parolee.
COUNSELOR
EAST TEXAS TREATMENT FACILITY
02.2018 - 02.2019
- Evaluate clients needs and create custom treatment plan
- Help individuals with resources needed to reach personal goals
- Monitor client progress and adjust their treatment plan as needed
- Maintain caseload of 35 women and 80 men.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
CLERK
QUIKTRIP
05.2015 - 10.2016
- Providing excellent customer service
- Maintain store merchandise and cleanliness
- Execute cash transactions quickly and accurately
- Handle products and equipment in accordance to safety and sanitation guidelines.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
PAYMENT SPECIALIST
APPLE (ADECCO TEMP)
06.2016 - 09.2016
- Pinpoint delinquent accounts and retrieve payments
- Process transactions to ensure merchandise is sent
- Review and resolve current orders and prevent shipment delays company is undertaking
- Interact with customers inform them of new apple products.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
CASHIER/STOCKER
WALMART
03.2012 - 04.2015
- Process customer transactions of goods and services while providing exceptional customer service
- Operate computerized cash register to ensure 100% accuracy for all transactions
- Ensure excellent customer service, product, and discount knowledge
- Ensure all merchandise was accounted for
- Restore all items on shelves.
Education
Master of Science - Human Resource Management
Strayer University
Washington, DC09.2023
Bachelor of Science Integrative Studies, Bus Management, Sociology, Rehabilitation Studies -
UNIVERSITY OF NORTH TEXAS
Denton, TX12.2017
High School Diploma -
JOHN TYLER HIGH SCHOOL
Tyler, TX01.2012
Skills
- Proficient at Microsoft Office (Outlook, Excel, Word, and PowerPoint)
- Interpersonal and critical thinking skills
- Customer service skills
- Court proceedings expertise
- Case Management
Timeline
Conservatorship Worker
Department Of Family And Protective Services
07.2023 - Current
Clerk
Jones Elementary School
10.2022 - 06.2023
PAROLE OFFICER
TEXAS DEPARTMENT OF CRIMINAL JUSTICE
02.2019 - 04.2019
COUNSELOR
EAST TEXAS TREATMENT FACILITY
02.2018 - 02.2019
PAYMENT SPECIALIST
APPLE (ADECCO TEMP)
06.2016 - 09.2016
CLERK
QUIKTRIP
05.2015 - 10.2016
CASHIER/STOCKER
WALMART
03.2012 - 04.2015
Master of Science - Human Resource Management
Strayer University
Bachelor of Science Integrative Studies, Bus Management, Sociology, Rehabilitation Studies -
UNIVERSITY OF NORTH TEXAS
High School Diploma -
JOHN TYLER HIGH SCHOOL
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