Cheyenne Byrd
Winston-Salem,NC
Summary
Dynamic General Manager with a proven track record at excelling in operations management and team building. Experienced in inventory control and cost analysis, successfully implementing strategies that enhance customer engagement and drive sales growth. Committed to fostering a collaborative environment while achieving financial stability and operational efficiency.
Overview
4
4
years of professional experience
Work History
General Manager
Basil Thai Cuisine
10.2024 - 06.2025
- Assisted in developing operational strategies to enhance team performance.
- Managed daily restaurant operations, ensuring adherence to quality and service standards.
- Streamlined inventory management processes to reduce waste and optimize supply orders.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Conducted regular staff performance evaluations, providing constructive feedback for improvement.
- Trained and supervised staff, fostering a collaborative team environment.
General Manager
Taco Bartina
04.2024 - 10.2024
- Supported daily managerial tasks, ensuring adherence to company policies.
- Gained proficiency in using project management tools for workflow optimization.
- Contributed to conflict resolution efforts, fostering a positive work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Manager/ Bar Trainer
Bartaco
10.2023 - 05.2024
- Managed team operations to ensure efficient workflow and adherence to company standards.
- Assisted in developing training materials for new staff, enhancing onboarding processes.
- Coordinated daily schedules to optimize resource allocation and boost productivity.
- Implemented feedback mechanisms to improve team performance and employee satisfaction.
- Supported inventory management by tracking supplies and ensuring timely replenishment.
- Evaluated operational processes, identifying areas for improvement and increased efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
FOH Supervisor
Firebirds Wood Fired Grill
02.2021 - 04.2023
- Supervised front-of-house operations, ensuring high service standards and customer satisfaction.
- Trained and mentored staff on efficient workflow practices and customer engagement techniques.
- Coordinated daily schedules, optimizing staffing levels to meet operational demands.
- Implemented inventory management processes, reducing waste and improving supply efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere.
- Assisted in developing training materials that improved onboarding processes for new hires.
- Monitored performance metrics, identifying areas for improvement to enhance service delivery.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Education
Associate of Science - Business Administration And Management
Trident Technical College
Charleston, SC05-2025
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Inventory control
- Labor cost controls
- Cost analysis and savings
- Business administration
- Customer relations
- Training and development
Timeline
General Manager
Basil Thai Cuisine
10.2024 - 06.2025
General Manager
Taco Bartina
04.2024 - 10.2024
Manager/ Bar Trainer
Bartaco
10.2023 - 05.2024
FOH Supervisor
Firebirds Wood Fired Grill
02.2021 - 04.2023
Associate of Science - Business Administration And Management
Trident Technical College
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