Adaptable professional with experience in guest services and emergency response readiness. Skilled in training team members and optimizing service delivery during peak times, contributing to a safe and enjoyable environment for all guests.
Overview
2
2
years of professional experience
Work History
Pool Attendant
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio, TX
03.2024 - 08.2025
Monitored pool area for safety compliance and guest satisfaction.
Assisted guests with inquiries and provided information on resort amenities.
Maintained cleanliness of pool facilities and surrounding areas daily.
Collaborated with team members to ensure efficient service delivery during peak times.
Trained new staff on operational procedures and customer service expectations.
Assistant Shift Leader
CAVA
San Antonio, TX
09.2023 - 02.2024
Assisted in daily operations, ensuring efficiency and quality standards were met.
Trained new team members on procedures and customer service excellence.
Coordinated inventory management to minimize waste and optimize stock levels.
Oversaw daily opening or closing procedures, securing the facility at the end of each shift according to established guidelines.