Cheyenne Dunn
Hubbard
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor
Boss Truck Shop
Hubbard, OH
10.2024 - Current
- Assisted customers in identifying service needs and provided accurate recommendations.
- Coordinated service appointments, ensuring optimal scheduling for efficiency.
- Communicated with technicians to relay customer concerns and service updates.
- Managed inventory of parts and supplies, maintaining optimal stock levels.
Pharmacy Technician
CVS Health
Niles, OH
01.2023 - Current
- Processed prescription medications accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in managing inventory levels, reducing medication shortages and improving stock availability.
- Would cover as "clinical support" for the clinic when needed, in which I provided direct emotional and therapeutic support for clients.
- Acknowledge patient - reported concerns regarding medication adherence, adverse effects, or treatment delays.
- Screen for observable distress and de-escalate situations appropriately.
- Educated patients on medication usage, side effects, and interactions to promote safe practices.
- Collaborated with healthcare professionals to enhance patient care through effective communication and team support.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- In summary my role there was supportive, observational, and facilitative, contributing to emotional stabilization through structured professionalism, consistent rapport, and appropriate escalation within protocol and polices.
Dialysis Technician
Fresenius Medical Care
Boardman, OH
05.2022 - 05.2023
- Operated dialysis machines to ensure optimal patient care and treatment efficiency.
- Monitored patients' vital signs during procedures, reporting any anomalies to healthcare team.
- Assisted in training new staff on protocols and equipment usage for enhanced service delivery.
- Maintained accurate records of treatments and patient responses in electronic health systems.
- Assisted in dialysis procedures, ensuring patient comfort and safety.
- Educated patients on treatment processes and self-care techniques.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- I provided crucial emotional, educational, and behavioral support to the clients, acting as a bridge between clinical treatment and mental well being.
- I helped clients manage the stress of the chronic illness, improve treatment compliance through empathetic communication, and foster a comfortable environment to reduce anxiety during procedures.
- During my time there, I supported patients emotionally by being steady, patient, observant, reassuring, and present. Especially during a treatment that can feel physically and emotionally overwhelming.
Education
High School Diploma -
Hubbard High School
HubbardSkills
- Customer service
- Computer skills
- Multitasking and organization
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Problem-solving skills
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Behavior redirection
- Client support
- Relationship building
Certification
CPR Certification
BLS Certification
Driver's License
Registered Pharmacy Technician
Timeline
Service Advisor
Boss Truck Shop
10.2024 - Current
Pharmacy Technician
CVS Health
01.2023 - Current
Dialysis Technician
Fresenius Medical Care
05.2022 - 05.2023
High School Diploma -
Hubbard High School