Cheyenne Espinoza
Hardin,MT
Summary
Dynamic and detail-oriented professional with a proven track record at Far West Casino and Restaurant, excelling in customer service and relationship development. Recognized for enhancing player loyalty and maximizing revenue through personalized guest interactions. Skilled in cash handling and adept at resolving disputes with patience and professionalism.
Overview
3
3
years of professional experience
Work History
Cook
The Lariat Country Kitchen
Hardin, MT
10.2025 - Current
- Prepared and cooked meals according to standardized recipes and presentation guidelines.
- Managed food inventory, ensuring freshness and compliance with safety standards.
- Collaborated with kitchen staff to streamline meal preparation processes.
- Trained new cooks on kitchen procedures, safety protocols, and equipment usage.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Casino Host
Far West Casino and Restaurant
Hardin, MT
08.2023 - Current
- Structured time to visit with supervisors and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
Tax Associate
H&r Block
Hardin, MT
01.2024 - 04.2025
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
Cashier
Lynn's Super Foods
Hardin, MT
08.2022 - 07.2023
- Structured time to visit with supervisors and beverage areas to mitigate problems or issues involving VIP players.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
Education
General Studies
Hardin High School
Hardin, MT05.2015
Skills
- Customer service
- Patience and empathy
- Event planning experience
- Detail-oriented
- Relationship development
- Communication
- Teamwork
- Multitasking
- Cash handling
- Relationship building
- Professionalism
Timeline
Cook
The Lariat Country Kitchen
10.2025 - Current
Tax Associate
H&r Block
01.2024 - 04.2025
Casino Host
Far West Casino and Restaurant
08.2023 - Current
Cashier
Lynn's Super Foods
08.2022 - 07.2023
General Studies
Hardin High School