Summary
Overview
Work History
Education
Skills
References
Timeline
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Cheyenne Guerra

Brooklyn,NY

Summary

Dynamic team lead with a proven track record in customer service, adept at managing multi-line phone systems and resolving issues. Ready to leverage strong organizational and communication skills to enhance customer experiences.

Overview

3
3
years of professional experience

Work History

Team Lead

Damselfly Flowers
New York, New York
03.2025 - Current
  • Greeted customers and directed them to appropriate departments with professionalism.
  • Managed a multi-line phone system, efficiently routing calls to relevant personnel.
  • Assisted customers in selecting floral arrangements, gifts, and plants tailored to occasions and budgets.
  • Contributed to the creation of promotional materials highlighting seasonal flower offerings.
  • Supported inventory management by tracking floral supplies and reporting shortages.
  • Handled cash transactions and processed payments at the point of sale system.

Hotel Intern

Wyndham Garden
New York, New York
05.2024 - 08.2025
  • Assisted with guest check-in and check-out processes.
  • Maintained cleanliness and organization of the lobby and common areas.
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Supported event setup and breakdown for hotel functions.
  • Collaborated with front desk staff to resolve guest issues promptly.

Barista

Panera Bread
Brooklyn, NY
08.2022 - 12.2024
  • Prepared and served a variety of beverages to meet customer preferences.
  • Maintained cleanliness of workstations and dining areas throughout the shift.
  • Assisted in inventory management, ensuring stock levels met daily demands.
  • Engaged with customers, providing friendly and efficient service during peak hours.

Art Teacher

Studio Institute
New York, New York
03.2023 - 08.2023
  • Developed lesson plans for various art techniques and mediums.
  • Facilitated engaging art classes for diverse student groups.
  • Collaborated with colleagues to enhance curriculum and instructional methods.
  • Provided constructive feedback on student artwork to encourage improvement.

Education

High School Diploma -

Brooklyn High School of The Arts
Brooklyn, NY
06-2023

Associate Of Science (AS) - Health Sciences

Borough of Manhattan Community College
New York (City), NY

Skills

  • Customer service
  • Inventory management
  • Floral design
  • Cash handling
  • Promotional material creation
  • Event coordination

References

References available upon request.

Timeline

Team Lead

Damselfly Flowers
03.2025 - Current

Hotel Intern

Wyndham Garden
05.2024 - 08.2025

Art Teacher

Studio Institute
03.2023 - 08.2023

Barista

Panera Bread
08.2022 - 12.2024

High School Diploma -

Brooklyn High School of The Arts

Associate Of Science (AS) - Health Sciences

Borough of Manhattan Community College
Cheyenne Guerra