Dynamic team lead with a proven track record in customer service, adept at managing multi-line phone systems and resolving issues. Ready to leverage strong organizational and communication skills to enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Team Lead
Damselfly Flowers
New York, New York
03.2025 - Current
Greeted customers and directed them to appropriate departments with professionalism.
Managed a multi-line phone system, efficiently routing calls to relevant personnel.
Assisted customers in selecting floral arrangements, gifts, and plants tailored to occasions and budgets.
Contributed to the creation of promotional materials highlighting seasonal flower offerings.
Supported inventory management by tracking floral supplies and reporting shortages.
Handled cash transactions and processed payments at the point of sale system.
Hotel Intern
Wyndham Garden
New York, New York
05.2024 - 08.2025
Assisted with guest check-in and check-out processes.
Maintained cleanliness and organization of the lobby and common areas.
Coordinated with housekeeping to ensure room readiness for guests.
Supported event setup and breakdown for hotel functions.
Collaborated with front desk staff to resolve guest issues promptly.
Barista
Panera Bread
Brooklyn, NY
08.2022 - 12.2024
Prepared and served a variety of beverages to meet customer preferences.
Maintained cleanliness of workstations and dining areas throughout the shift.
Assisted in inventory management, ensuring stock levels met daily demands.
Engaged with customers, providing friendly and efficient service during peak hours.
Art Teacher
Studio Institute
New York, New York
03.2023 - 08.2023
Developed lesson plans for various art techniques and mediums.
Facilitated engaging art classes for diverse student groups.
Collaborated with colleagues to enhance curriculum and instructional methods.
Provided constructive feedback on student artwork to encourage improvement.