Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Cheyenne Heffernan

Alachua,FL

Summary

Cheyenne Heffernan, GA native, 26 years young with bigger than life ambitions and always greeting others with a smile. I am a team player, great with communication, natural teacher, love to learn, love bringing people together and working with a team. Expert relationship builder, would love to grow my career in finance and always take advantage of networking opportunities. When I am not at work, I am home with my S/O & kids, as well as our dog and cat. Member at Canvas Church in Alachua and love serving with my community. I also enjoy writing and days spent outdoors/in the sun.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unit Field Trainer

Bankers Life & Casualty Insurance
Gainesville, FL
06.2022 - Current
  • Trained rookie agents into professional salesmen and women
  • Time management skills
  • Involvement with the leadership role/team
  • Team building
  • Team leader
  • Communication
  • Customer service
  • Finances
  • Estate planning
  • Organized and facilitated hands-on exercises to reinforce learning objectives.
  • Performed periodic reviews of existing training materials to ensure accuracy and relevance.
  • Promoted a positive learning environment by encouraging collaboration among students.
  • Updated course materials when necessary due to changes in regulations or industry standards.
  • Conducted initial and refresher training sessions for personnel on a variety of topics including safety, equipment operations, and policy procedures.
  • Participated in regular meetings with other trainers to discuss challenges faced during instruction.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
Fayetteville, NC, NC
07.2018 - 10.2019
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Computed, recorded and proofread data or reports.
  • Answered telephones, directed calls, and took messages.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Created memos, letters, emails, reports, presentations as requested by management.
  • Completed and mailed contracts, invoices or checks.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Developed organizational filing systems for confidential customer records and reports.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Education

Robert S. Alexander High School
Douglasville
05-2016

Skills

  • Regulatory Knowledge
  • Technical Training
  • Learning Management Systems
  • Subject Matter Expertise
  • Mentoring Abilities
  • Sales Training
  • Task Delegation
  • Industry Expertise
  • Training Delivery
  • Customer Service
  • Educational Material Organization
  • Training Program Development
  • Lectures and Discussions
  • Staff Development
  • Relationship Building
  • Team Demonstrations
  • New Hire Training
  • Appointment Scheduling
  • Small Group Instruction
  • Leadership Training
  • Strategic Thinker
  • Management Team Development

Affiliations

  • Horseback riding
  • Dance
  • Pageantry
  • Acting
  • Modeling
  • Bike riding
  • Volleyball
  • Cheer

Accomplishments

  • AMCT Award for my former acting career
  • Top 5 in equestrian show jumping
  • Childhood pageant winner in at least 3 different pageants

Certification

  • 2-15 license for insurance and finance in the state of FL

Timeline

Unit Field Trainer

Bankers Life & Casualty Insurance
06.2022 - Current

Front Desk Receptionist

Holiday Inn Express Hotel Suites
07.2018 - 10.2019

Robert S. Alexander High School

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Cheyenne Heffernan