Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
17
17
years of professional experience
Work History
Unit Field Trainer
Bankers Life Insurance
04.2022 - Current
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Trained staff during demonstrations, meetings, conferences, and workshops.
Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Unit Sales Manager
Bankers Life Insurance
04.2020 - 04.2022
#1 Unit Sales Manager in company's 2nd largest branch.
Built relationships with customers and community to establish long-term business growth.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Established and cultivated solid business relationships with new or existing customers.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Unit Supervisor
Bankers Life Insurance
05.2006 - 04.2020
#2 Unit Supervisor in the country (2017, 2018, 2019)
Licensed Insurance Agent at Senior Life/Bankers Life Insurance Company Of AmericaLicensed Insurance Agent at Senior Life/Bankers Life Insurance Company Of America