Augustina Sotelo
Folsom,CA
Summary
Energetic Professional Leader providing customer service for more than 20 years. Assisting customers in solving complex issues. Determined and eager to perform for my team and develop new talent. Acting with the highest integrity to meet the expectation in all aspects of the business
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unit Field Trainer
Bankers Life Insurance
Roseville, CA
01.2022 - Current
- Work with organizations, including professionals such as teachers, firefighters, policemen as well as veterans by customizing family protection. Including income protection, mortgage protection, college education. Adapt to online communication with members and continued availability from agent to member thru virtual connections.
- Managed client portfolios, ensuring compliance with regulatory standards and company policies.
- Trained and mentored junior agents on best practices in sales techniques and customer service.
- Implemented strategic marketing initiatives to increase brand visibility and outreach efforts.
- Evaluated policy performance, recommending adjustments to optimize coverage for clients.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
General Store Manager
ChicoFAS
Folsom, CA
09.2020 - 01.2022
- General Store Manager. Managed two Chico’s location. Luxury woman’s Fashion boutiques. Met profit and loss goals set for each boutique. Met hiring and staffing needs. Trained and developed new and aspiring managers. Worked with receiving and offloading product. Merchandise and set company expectation floor plans quarterly. Work with fellow GMs on development and recruiting. Worked with clients virtually by providing one on one guest experience online and in person.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Oversaw staff training programs, enhancing team performance and customer service skills.
- Implemented sales strategies, driving revenue growth through targeted promotions.
- Cultivated vendor relationships, negotiating contracts to improve supply chain efficiency.
- Led cross-functional meetings to align team objectives with organizational goals.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Store Manager
Walmart
San Jose, CA
07.2001 - 01.2018
- Enhance total customer experience.
- Advocate and champion associate ideas for improving products and service.
- Utilize data and feedback to improve stores strengths.
- Use business metrics to analyses reports to measure, monitor and improve performance of the team and store performance.
- Work with local community on community improvements.
- Chamber of commerce member.
- Provide Aide and Grants to community annually. Work with local food-banks to reduce waste, provide fresh meals, products to shelters and evacuation sites.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities.
- Led initiatives to improve customer experience, resulting in increased satisfaction ratings and repeat business.
- Managed budgeting processes, optimizing resource allocation to maximize profitability across departments.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Part of company growth by participating in 3 new ground up builds of new site locations. 2 of the sights being a new format all together integrating new technology and training for all new associates.
- Co-Managed $80 Million super center overseeing 350 Associates 10 salaried managers. Managed $35 million smaller box with complex issues, managing 85 associates 5 salaried managers.
- 2 Years in Loss prevention working with cases within the business. Reducing company loss by internal theft and mishandling of receiving and buildings
Education
Busisness
Folsom Lake College
Folsom, CA01-2028
High School Diploma - undefined
Tulare Union
01.2000
Skills
- Leadership
- Communication
- Planning
- Goal setting Budgeting
- Passionate & Goal oriented
- Financial Controls
- Strategic Thinking
- Scheduling Hiring Recruiting
- Business Development
- Vendor partner Time Management
- Organization
- Agile in a Fast pass work environment
- Networking
- Responsive
- Problem solver
- Training evaluation
- Excellent verbal and written communication skills
- Sales training
- Detail Oriented
- Mentoring
- Customer service
- Problem-solving
- Team work and Personal growth
- Attention to detail
- Reliability
- Adaptability and flexibility
- Feed back Driven
Certification
- Life Health Insurance Agent – Upward Bound LA California
- Food and Safety Certificate
- Management Training Program 2004
- Medicare Specialist, Broker to private careers contracted with CA & Bankers life
- AHIP Medicare certified
- Assisted Care Certified
- Annuity Training Certified
- Life Health Certified
Timeline
Unit Field Trainer
Bankers Life Insurance
01.2022 - Current
General Store Manager
ChicoFAS
09.2020 - 01.2022
Store Manager
Walmart
07.2001 - 01.2018
High School Diploma - undefined
Tulare Union
Busisness
Folsom Lake College
CONTACT
- PHONE: 559.331.4247
- LINKEDIN: Linkedin.com/in/Augustina-rodriguez-sotelo-25b27670
- EMAIL augustinavr@yahoo.com