Cheyenne Heffernan
Gainesville,FL
Summary
Dynamic Membership Advisor with a proven track record at Gainesville Health And Fitness, excelling in customer experience management and consultative sales. Achieved consistent sales targets through strong interpersonal skills and active member engagement, fostering loyalty and community outreach. Proficient in CRM software, enhancing member retention and satisfaction through personalized support.
Overview
4
4
years of professional experience
Work History
Membership Advisor
Gainesville Health And Fitness
Gainesville, FL
09.2024 - Current
- Engaged potential members through personalized consultations, promoting health and fitness programs.
- Assisted in onboarding new members, ensuring smooth integration into club activities and services.
- Provided ongoing support to members, addressing inquiries and enhancing overall satisfaction with services.
- Collaborated with team to develop member retention strategies, improving engagement and loyalty initiatives.
- Conducted follow-up communications with members, reinforcing commitment to fitness goals and club resources.
- Utilized CRM software to track member interactions and streamline communication processes effectively.
- Organized events and workshops to promote community involvement and foster a supportive fitness culture.
- Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
- Enhanced member retention through personalized engagement and excellent customer service.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
- Exceeded monthly sales targets consistently through proactive lead generation efforts.
- Managed membership database efficiently, ensuring accurate data entry and timely updates for member records.
Unit Field Trainer
Bankers Life & Casualty Insurance
Gainesville, FL
06.2022 - 08.2024
- Facilitated training sessions for new agents on product knowledge and sales techniques.
- Developed onboarding materials to enhance training effectiveness and agent retention.
- Mentored junior agents, providing guidance on best practices in client interactions.
- Assessed training needs and tailored programs to meet diverse learning styles.
- Partnered with subject matter experts across departments to create accurate, informative course materials that resonated with employees'' daily responsibilities.
- Conducted hands-on training sessions to familiarize employees with company software and procedures.
- Provided constructive criticism to employees during training sessions, empowering them to take ownership of their learning and make meaningful improvements.
- Mentored junior trainers, sharing best practices and fostering a collaborative learning environment.
- Facilitated open communication during trainings, encouraging participants to ask questions and share insights from their own experiences.
- Promoted a culture of continuous learning by regularly updating existing training content with new industry trends or best practices.
Education
High School Diploma -
Alexander High School
Douglasville, GA05.2016
Skills
Customer service focus
Goal oriented
Customer experience management
CRM software experience
Community outreach
Marketing
Consultative sales
Strong interpersonal skills
Front desk oversight
Active member engagement
Verbal and written communication
Membership processing
Relationship building
Community engagement
Timeline
Membership Advisor
Gainesville Health And Fitness
09.2024 - Current
Unit Field Trainer
Bankers Life & Casualty Insurance
06.2022 - 08.2024
High School Diploma -
Alexander High School