Cheyenne Hent
Las Vegas,NV
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Liberty Mutual
07.2022 - Current
- Documented all findings in concise reports.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Examined photographs and surveillance and any other documents relating to claims.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Directed claims negotiations within allowable limit of $15K and supported successful litigations for advanced issues.
- Examined claims forms and other records to determine insurance coverage.
Sales Associate, Event Coordinator, Website Editor
The Bike Hub
02.2021 - 05.2022
- Selling top of line bikes brands, such as Trek and Giant
- Grossed over a quarter of a million in sales in 2021
- Specialist in fitting the right bike to customers, for their needs and lifestyle
- Input, cataloged and edited Thebikehub.com website
- Planned, scheduled, setup and worked community events for The Bike Hub.
Student Ambassador
Spokane Falls Community College
08.2019 - 03.2021
- Guided tours to large groups of 60+ students through The Outreach Office
- Coached prospective students through enrollment processes.
- Student communication and administration.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Maintained communication with current student ambassadors to foster quality representation.
Warehouse Associate
Caterpillar
10.2017 - 08.2019
- Picked, packed, and loaded parts with a high degree of accuracy and velocity, ergonomically lifted 50 lbs or more
- Operated forklifts (both electric and propane), reach trucks, pallet jacks and overhead cranes while always adhering to safety policies and procedures
- Trained as office Outbound Coordinator, duties included communicating and coordinating between customers to ensure deadlines are met.
Insurance Receptionist
Finders Insurance
01.2017 - 03.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls, 50+ calls per day.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Arts -
Spokane Falls Community College
Spokane, WA06.2022
Skills
- Passionate in cultivating relationships with customers
- Efficient with time management
- Attention to detail
- Excessively organized
- Highly punctual
- Works well in team environment
- Self motivated
- Effective communicator
Timeline
Claims Adjuster
Liberty Mutual
07.2022 - Current
Sales Associate, Event Coordinator, Website Editor
The Bike Hub
02.2021 - 05.2022
Student Ambassador
Spokane Falls Community College
08.2019 - 03.2021
Warehouse Associate
Caterpillar
10.2017 - 08.2019
Insurance Receptionist
Finders Insurance
01.2017 - 03.2018
Associate of Arts -
Spokane Falls Community College
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