Cheyenne Holtz

Acting Manager when needed

• Developed strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
• Led the implementation of new POS system features which streamlined the ordering process for both servers and kitchen staff.
• Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
• Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
• Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
• Explained menu items and suggested appropriate options for food allergy concerns.