Summary
Overview
Work History
Education
Skills
References
Timeline
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Cheyenne Jimenez

Lake Charles,USA

Summary

Dynamic customer service professional with experience at Vexus Fiber, excelling in customer relations and active listening. Proven ability to handle inquiries efficiently and maintain compliance with policies. Proficient in data entry and Microsoft Programs, consistently enhancing customer satisfaction through effective communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Vexus Fiber
Lake Charles, LOUISIANA
09.2023 - Current
  • Greeted customers warmly upon entering the store and offered assistance
  • Successfully managed the opening and closing procedures of the store on multiple occasions
  • Ensured compliance with company policies regarding returns and exchanges, payment methods
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers

Daycare Teacher

Bee Haven
Lake Charles, LOUISIANA
03.2023 - 09.2024
  • Monitored the classroom environment closely to maintain safety standards at all times
  • Created a safe, nurturing environment that fostered respect for all individuals
  • Helped children explore world, improve motor skills, and grow vocabulary
  • Collaborated with other teachers, administrators, and families to ensure students received quality care and instruction
  • Maintained awareness and supervision of children's needs to maximize physical health and safety

Server

Buffalo Wild Wings
Lake Charles, LOUISIANA
05.2022 - 03.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used good communication skills to reduce guest dissatisfaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests

Education

High School Diploma -

Iowa High School
Iowa, LA, USA
05.2021

Elementary Education

Grand Canyon University
Phoenix, AZ, US

Skills

  • Customer service
  • Active listening
  • Time management
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Microsoft Outlook
  • Microsoft Excel
  • Payment processing

References

Chris Campbell, Vexus Fiber, Supervisor, (903) 407-2727, chris.campbell@vexusfiber.com

Timeline

Customer Service Representative

Vexus Fiber
09.2023 - Current

Daycare Teacher

Bee Haven
03.2023 - 09.2024

Server

Buffalo Wild Wings
05.2022 - 03.2023

High School Diploma -

Iowa High School

Elementary Education

Grand Canyon University
Cheyenne Jimenez