Cheyenne Jordan
Springfield,MO
Summary
Confident and resourceful Personal Banker recognized for high productivity levels and efficient task completion. Possess specialized skills in customer relationship management, financial advising, and risk assessment. Excel at communication, problem-solving, and adaptability, ensuring seamless banking experiences for clients.
Thorough and detailed, and specialized in custom debt repayment plans and debt consolidation tactics.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Personal Banker
Great Southern Bank
Springfield, MO
12.2024 - Current
- Assisted customers with account opening and closing, loan applications, and making sound financial decisions.
- Conducted financial reviews and educated clients on products, services, and financial solutions in order to facilitate debt consolidation or maximize interest earnings.
- Managed customer relationships through regular follow-ups and appointments.
- Addressed customer complaints promptly, ensuring satisfaction and resolution.
- Maintained compliance with banking regulations and internal policies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans, and scheduling investment appointments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Small Business Owner
Chey Made This
Springfield, MO
12.2022 - Current
- Analyzed market trends to determine product offerings and pricing decisions.
- Cultivated relationships with other local small businesses to build strong relationships.
- Participated in local community activities to promote the brand's visibility and reputation.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Provided assistance in setting up booths at conventions, festivals or special events showcasing crafted items.
- Developed marketing strategies to promote handmade crafts at various events.
- Developed new crafting techniques to create unique pieces for customers.
- Researched current trends in crafting industry to keep up with customer demand.
Sales Floor Associate
The Plant Room
Springfield, MO
01.2022 - 03.2024
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with customers to remember their needs, likes, and dislikes.
- Tagged plants and documented details in inventory records, as well as managing all invoices.
- Pruned, trimmed and culled plants to promote proper growth.
- Created and adhered to watering schedule to keep plants healthy and well-maintained.
- Created two separate soil mixes for specific plants, that are now a staple in the soil station.
- Coordinate and schedule weekly informative classes, as well as create accurate and detailed presentations for each.
- Delivered friendly service and one-on-one assistance to promote positive customer experiences, and ensure that they had the knowledge to take care of their plants properly.
- Applied pesticides to prevent insect infestation.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Soap Maker
Buff City Soap
Springfield, MO
04.2021 - 09.2022
- Stored and disposed of hazardous materials to prevent environmental contamination and injury.
- Maintained work environments safe and efficient at all times.
- Efficiently make product according to inventory needs.
- Create new products and scents to best suit a customer's needs.
- Count inventory regularly and accurately.
Academy Trainer
Walmart
Springfield, MO
04.2019 - 03.2021
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Reduced process gaps by training new hires on best practices and protocols.
- Report and prevent cash scams by identifying unusual behaviors and properly training associates.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Count down all registers and self check outs nightly.
- Responsible for checking out of dates weekly.
Assistant Manager
Chuck E Cheese
Columbia, MO
12.2016 - 03.2019
- Maintained inventory weekly.
- Coordinate all reserved birthday parties, by calling them weekly and checking in during their party.
- Organize all community outreach programs and events.
- Train all new employees on the register, how to fix or repair games, and properly hosting a birthday party.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Greeted guests in friendly and professional manner to promote positive, memorable experiences.
- Engaged with children to maintain safety and interest in activities during parties.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Facilitated and supervised birthday party activities, including games, prizes, gifts and cake.
Education
Associate of Science - Accounting And Finance
Penn Foster College
Scottsdale, AZ 08.2025 - 09.2026
Skills
- Accuracy
- Multitasking
- Conflict resolution
- Customer service
- Team management
- Leadership
- Friendly, positive attitude
- Time management
- Critical thinking
- Reliable and trustworthy
Timeline
Associate of Science - Accounting And Finance
Penn Foster College
08.2025 - 09.2026
Personal Banker
Great Southern Bank
12.2024 - Current
Small Business Owner
Chey Made This
12.2022 - Current
Sales Floor Associate
The Plant Room
01.2022 - 03.2024
Soap Maker
Buff City Soap
04.2021 - 09.2022
Academy Trainer
Walmart
04.2019 - 03.2021
Assistant Manager
Chuck E Cheese
12.2016 - 03.2019