Cheyenne Labranche
Lewisville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Shift Manager
Salad And Go
Flower Mound
05.2024 - 09.2025
- Resolved customer complaints swiftly to enhance overall satisfaction and loyalty.
- Conducted daily team meetings to communicate goals and expectations clearly.
- Monitored cash handling processes to ensure accuracy and compliance with policies.
- Implemented store cleanliness standards to create a welcoming environment for customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
Lead Barista
Dunkin' Donuts
Lewisville
04.2022 - 09.2023
- Managed daily operations of coffee preparation and customer service.
- Trained new baristas in beverage preparation and customer engagement techniques.
- Maintained cleanliness and organization of the service area and equipment.
- Assisted customers with product selection and provided personalized recommendations.
- Implemented process improvements to enhance beverage quality and efficiency.
- Fostered a positive team environment through effective communication and support.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
Lead Cashier
Sprouts Farmers Market Inc, Grocery
Carrollton
10.2020 - 01.2022
- Supervised daily cash handling and reconciliation processes for store operations.
- Trained new cashiers on register systems and customer service protocols.
- Managed customer transactions efficiently and accurately during peak hours.
- Coordinated with team members to address customer inquiries and resolve issues.
- Ensured compliance with company policies during cash register operations.
- Greeted customers and provided excellent customer service.
Store Associate
Michael's arts and crafts
Lewisville
05.2019 - 03.2020
- Assisted customers with product selection and provided crafting advice.
- Organized merchandise displays to enhance store aesthetics and accessibility.
- Operated cash register accurately, processing transactions and handling customer inquiries.
- Collaborated with team members to maintain a clean and safe shopping environment.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered incoming calls regarding product inquiries or orders.
- Processed returns and exchanges according to company policy.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Followed loss prevention guidelines to deter theft.
Shift Manager
Starbucks
Cumming
02.2017 - 10.2018
- Supervised team members during peak service hours to ensure efficient operations.
- Trained new baristas on beverage preparation and customer service protocols.
- Managed inventory levels and restocked supplies to maintain product availability.
- Monitored cash handling processes to ensure accuracy and compliance with policies.
- Implemented store cleanliness standards to create a welcoming environment for customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Forsyth Central Highschool
Cumming, GASkills
- Cash handling
- Customer engagement
- Employee training
- Inventory management
- Team coordination
- Sales strategies
- Conflict resolution
- Effective communication
- Time management
- Motivational leadership
- Attention to detail
- Quality assurance
- Accurate money handling
- Workplace safety
- Handling customer complaints
- Delegating work
- Verbal and written communication
- Energetic and enthusiastic
- Shift leadership
- Customer service focus
Timeline
Shift Manager
Salad And Go
05.2024 - 09.2025
Lead Barista
Dunkin' Donuts
04.2022 - 09.2023
Lead Cashier
Sprouts Farmers Market Inc, Grocery
10.2020 - 01.2022
Store Associate
Michael's arts and crafts
05.2019 - 03.2020
Shift Manager
Starbucks
02.2017 - 10.2018
Forsyth Central Highschool