Cheyenne Lathrop
Killeen
Summary
Detail-oriented paralegal with a strong focus on legal research, document preparation, and effective case management. Proven ability to streamline processes and support trial preparations, driving efficiency and contributing to successful case outcomes.
Dedicated paralegal with extensive experience in client communication and case management. Skilled in drafting legal documents and coordinating trial preparations, ensuring compliance and accuracy. Committed to enhancing client relationships and facilitating positive case outcomes.
Results-driven paralegal with a knack for multitasking and attention to detail. Experienced in managing complex case files and supporting attorneys in trial preparations. Proven track record in reducing overhead costs and improving case turnaround times.
Professional with strong background in legal support, equipped to handle variety of tasks in fast-paced environment. Expertise in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and proactive approach to problem-solving make for reliable asset.
Driven Paralegal successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Legal professional with strong skills in writing, organizing and project managing cases related to Family law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
7
7
years of professional experience
Work History
Paralegal
Law Office Of Brett H. Pritchard
Killeen, TX
06.2020 - Current
- Conducted legal research to support case preparation and ensure compliance with regulations.
- Drafted and reviewed legal documents, including pleadings and discovery requests, enhancing accuracy.
- Managed case files and maintained organized documentation systems for efficient retrieval and filing.
- Assisted attorneys in trial preparation by compiling evidence and preparing exhibits for court presentations.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progress.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.
- Contributed to successful case outcomes through diligent fact investigation and witness interviews.
- Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
- Conducted in-depth legal research for supporting case strategy development, significantly contributing to positive outcomes.
- Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
- Increased efficiency in legal document production with advanced proficiency in legal software applications.
- Streamlined case management process, reducing overhead costs and improving case turnaround times.
- Collaborated with attorneys to develop strategies for each case.
- Produced legal documents such as briefs, pleadings and appeals.
- Assisted attorneys with reviewing and organizing witness reports
- Wrote and filed pleadings within the Texas Civil Rules and Procedures maximize case success.
- Prepared various exhibits for attorneys.
Customer Service Representative
Blackboard
Killeen, TX
07.2019 - 06.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in training new representatives on call protocols and system navigation.
- Developed scripts that improved response accuracy and reduced handling time.
- Collaborated with cross-functional teams to streamline issue resolution workflows.
- Led initiatives to enhance customer feedback collection methods for service improvement.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Addressed customer account discrepancies and concerns.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO08.2020
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Document preparation
- Calendar management
- Document drafting
- Research and data collection
- Legal writing
- File organization
- Attorney support
- Trial preparation assistance
- File and records management
- Court filing
- Exhibit preparation
- Database research
- Discovery management
- Pre-trial preparation
- File pleadings
- Legal research skills
- Effective multitasking
- Attention to detail
- Critical thinking
- Client support
- Customer service
- Workload management
- Case file management
- Deadline monitoring
- Court document filing
- Client billing
Timeline
Paralegal
Law Office Of Brett H. Pritchard
06.2020 - Current
Customer Service Representative
Blackboard
07.2019 - 06.2020
Bachelor of Science - Business Administration
Colorado Technical University