Summary
Overview
Work History
Education
Skills
Timeline
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Cheyenne Law

Casper

Summary

Hard working and empathetic professional with a proven track record at Envy Salon and Allied Collections Agency, excelling in HIPAA compliance and time management. Demonstrated ability to improve client satisfaction and mentor others, leveraging strong social skills, and attention to detail. Achieved seamless multitasking and enhanced service quality, embodying dedication and efficiency.

Overview

7
7
years of professional experience

Work History

Cosmetologist

Envy Salon
02.2019 - 05.2024
  • Kept work areas, tools, and equipment clean and properly sanitized by following strict sanitation guidelines to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.

Medical Debt Collector

Allied Collection Agency
04.2017 - 07.2018
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Processed online and paper appeal submissions and refund requests.
  • Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
  • Improved patient satisfaction by providing compassionate and empathetic assistance in resolving their medical debts.

Education

Cosmetology -

The Martin Academy
Anniston, AL
09-2018

High School Diploma -

Piedmont High School
Piedmont
05-2017

Skills

  • Social skills
  • HIPAA compliance
  • Active listening
  • Stress tolerance
  • Time management
  • Attention to detail
  • Decision-making
  • Verbal and written communication

Timeline

Cosmetologist

Envy Salon
02.2019 - 05.2024

Medical Debt Collector

Allied Collection Agency
04.2017 - 07.2018

Cosmetology -

The Martin Academy

High School Diploma -

Piedmont High School

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Cheyenne Law