Cheyenne Lugo
Great Falls,MT
Summary
Compassionate healthcare professional with experience in providing quality patient care in fast-paced clinical settings. Skilled in communication, teamwork, and patient monitoring to support high standards of care. Currently pursuing an Associate Degree in Health Information Technology, graduating May 2025. Brings hands-on experience with health information systems and data management through academic projects and internships. Reliable, adaptable, and committed to contributing to healthcare teams with professionalism and drive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Benefis Health System
06.2024 - Current
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Schedule Follow-up appointments for patients before hospital discharge.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Certified Nursing Assistant
Benefis Health Systems
12.2020 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted in training new Certified Nursing Assistants, sharing knowledge and best practices to ensure consistency in care delivery.
- Documented patient information and care activities in EPIC electronic health record system.
Unit Host
Benefis Health Systems
07.2019 - 12.2020
- Take patient orders over phone, input dietary information and requests into Dietary Food Management System
- Collaborated with healthcare professionals to develop personalized meal plans that adhered to specific dietary restrictions.
- Facilitated smooth transitions between shifts through thorough documentation of relevant patient information including allergies or other special considerations related to dietetics.
- Delivered exceptional customer service for patients, addressing concerns and answering questions about their meals and nutrition plans.
- Assisted in training new Dietary Hosts, sharing best practices for efficient meal planning and delivery processes.
Sales Associate
JCPenney and Sephora
01.2017 - 12.2019
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
McDonald’s
01.2015 - 01.2017
- Opening and closing of facility
- Maintaining inventory
- Open and close cash drawers
- Maintain and exceed Board of Health minimum requirements for a restaurant
- Train, mentor, and supervise team members
- Prepare and deliver meals in an accurate and timely fashion
- Clean public areas of restaurant including bathrooms
Sales Associate
Once Upon A Child
01.2015 - 01.2016
- Inspect and value incoming inventory
- Assist customers with purchases from selection to point of sale
- Opening and closing cash drawer and maintaining receipts
- Opening and closing of facility
Education
Associate of Applied Science - Health Information Technology
Great Falls College-MSU
Great Falls, MT05-2025
Certificate of Applied Science - Health Information Coding Specialist
Great Falls College-MSU
Great Falls, MT05-2024
High School Diploma -
C.M. Russell High School
Great Falls, MT05-2015
Skills
- Proficient in Microsoft Office
- Customer Service-oriented
- Point of Sale Software Proficiency
- HIPAA compliance
- Basic life support
- Medical terminology
- Healthcare ethics
- EMR / EHR
- Direct patient care
- Reliable team player
- Patient communication
- Teamwork and collaboration
- Time management
Certification
- RQI Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing. Expiration date- February 2027
- AHIMA Registered Health Information Technician (RHIT) Certification- Anticipated June 2025 following Graduation of program
Timeline
Patient Care Technician
Benefis Health System
06.2024 - Current
Certified Nursing Assistant
Benefis Health Systems
12.2020 - Current
Unit Host
Benefis Health Systems
07.2019 - 12.2020
Sales Associate
JCPenney and Sephora
01.2017 - 12.2019
Crew Member
McDonald’s
01.2015 - 01.2017
Sales Associate
Once Upon A Child
01.2015 - 01.2016
Associate of Applied Science - Health Information Technology
Great Falls College-MSU
Certificate of Applied Science - Health Information Coding Specialist
Great Falls College-MSU
High School Diploma -
C.M. Russell High School
Similar Profiles
Jill RaislerJill Raisler
Certified Nursing Assistant at Benefis Health SystemCertified Nursing Assistant at Benefis Health System
Bradley PatricksBradley Patricks
Intensive Care Unit (ICU) Nurse Intern at Benefis Health SystemIntensive Care Unit (ICU) Nurse Intern at Benefis Health System
Charlene M. ShannonCharlene M. Shannon
PSR/PAR at Benefis Health SystemPSR/PAR at Benefis Health System