Cheyenne Manns
Greensboro,NC
Summary
Detail -oriented and customer-focused professional with 5 years of expertise in medical billing, patient account resolution, payment processing, insurance research, and administrative support. Experienced in navigating healthcare and billing systems, including Epic-based platforms, while handling sensitive patient and financial information with accuracy and discretion. Skilled in resolving insurance and billing issues, processing payments, preparing correspondence, and communicating effectively with clients and attorneys, and internal departments. Currently pursuing education in Medical Billing & Coding and Office Administration at Guilford Technical Community College.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Driver
Lyft And Uber
Greensboro, NC, NC
07.2025 - Current
- Maintained vehicle cleanliness and performed routine inspections for safety.
- Communicated with riders to confirm pick-up locations and estimated arrival times.
- Provided excellent customer service by addressing passenger inquiries and concerns.
Office Administrative Assistant
First Point
Greensboro, North Carolina
07.2021 - 05.2026
- Managed medical billing and account-resolution requests involving patients, healthcare clients, attorneys, collectors, supervisors, and other internal departments.
- Navigated multiple healthcare and billing systems, including Epic-based systems and client-specific medical, dental, hospital, EMS, and insurance platforms.
- Communicated with healthcare clients regarding insurance claims, payment status, account holds, documentation, and account resolution.
- Investigated insurance-related account concerns by reviewing billing records, insurance information, claim status, payment history, and timely-filing requirements.
- Processed and corrected patient payments, including electronic payments and checks, and updated accounts according to client instructions.
- Prepared and issued paid-in-full letters, settled-in-full letters, balance letters, payment receipts, attorney correspondence, and other account documentation.
- Managed claims-paid and account-hold reports, reviewing large volumes of accounts to identify payments, verify account status, correct coding issues, and determine appropriate follow-up.
- Processed dispute documentation, including scanning, indexing, researching accounts, placing accounts into dispute status, and attaching supporting documentation.
- Collaborated extensively with supervisors and employees across multiple departments to resolve account issues and ensure accurate account processing.
- Handled sensitive financial and healthcare-related information with accuracy, discretion, and attention to detail.
- Maintained accuracy while managing high-volume, deadline-sensitive workloads and complex account information.
Beauty Advisor (Part Time)
Ulta Beauty
Greensboro, North Carolina
11.2022 - 05.2024
- Provided personalized customer service by assessing customer needs and recommending appropriate beauty and skincare products.
- Performed foundation and concealer shade matching based on individual customer needs and preferences.
- Educated customers on product features, usage, and available options while providing honest and professional recommendations.
- Maintained product displays, stocked merchandise, and helped maintain an organized and welcoming sales environment.
- Completed required product and company training to maintain knowledge of merchandise and customer-service standards.
- Followed company policies, appearance standards, attendance requirements, and operational procedures.
Shift Manager
Family Dollar
Winston-Salem, North Carolina
10.2019 - 07.2021
- Supervised daily store operations and served as the manager on duty during assigned shifts.
- Opened and closed the store, including securing the facility and activating/deactivating security systems.
- Counted and balanced cash tills and the store safe to ensure accurate starting and closing balances.
- Monitored store security cameras and followed loss-prevention procedures to help protect company assets.
- Maintained store cleanliness and organization, including completing closing responsibilities such as sweeping and mopping.
Education
Currently Enrolled - Medical Billing & Coding / Office Administration
Guilford Technical Community College (GTCC)
Greensboro, NC01-2028
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC06-2013
Skills
- Medical billing
- Office administration
- Customer service
- Data entry
- Time management
- Regulatory compliance
- Hazard management
- Confidentiality
- Conflict resolution
- Process management
- Collaboration skills
- Relationship building
Certification
- Customer Service Certificate from Goodwill Industries
Timeline
Driver
Lyft And Uber
07.2025 - Current
Beauty Advisor (Part Time)
Ulta Beauty
11.2022 - 05.2024
Office Administrative Assistant
First Point
07.2021 - 05.2026
Shift Manager
Family Dollar
10.2019 - 07.2021
Currently Enrolled - Medical Billing & Coding / Office Administration
Guilford Technical Community College (GTCC)
High School Diploma -
RJ Reynolds High School