Cheyenne Moreno
Seattle
Summary
Results-oriented Bilingual Management Professional with over 6 years of experience leading teams in high-volume retail and hospitality environments. Proven expertise in operational efficiency, staff development, and inventory control. Complemented by a strong background in Medical Administration and Specialized Caregiving, demonstrating a unique ability to manage complex operations with empathy, attention to detail, and strict regulatory compliance.
Overview
12
12
years of professional experience
Work History
Server bartender
Archie’s Mexican restaurant
Normandy Park
09.2025 - 12.2025
- Hosted events in the bar bartending
- Serving tables
- Taking orders
- Handling cashouts
- Working in the kitchen
- Provided friendly and efficient service to all restaurant guests.
- Handled cash register and processed payments for customer checks.
- Engaged with customers to enhance their dining experience at the restaurant.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Barista Manager
Barista Manager
Lakewood
01.2015 - 12.2020
- Talent Acquisition: Directed the hiring process, including conducting interviews and executing structured onboarding for new hires.
- Shift Excellence: Managed all aspects of open and closing shifts, ensuring 100% readiness for high-traffic periods.
- Inventory & Logistics: Maintained rigorous inventory tracking to minimize waste and ensure the facility was consistently stocked and organized.
- Accountability: Oversaw daily till management and time-tracking for staff to ensure payroll accuracy.
Sales & Service Specialist
Nissan
Burien
11.2016 - 12.2018
- Departmental Synergy: Acted as a liaison between the sales floor and the service/tire center to maximize cross-selling opportunities and customer satisfaction.
Restaurant Manager
Restaurant Manager
Federal Way
03.2014 - 12.2016
- Personnel Management: Created staff schedules and supervised employee performance across front and back-of-house operations.
- Event Coordination: Orchestrated large-scale event setups, managing both logistical planning and real-time execution.
- Operational Standards: Upheld strict cleanliness and organizational standards to meet health department regulations and safety goals.
Medical Receptionist
Medical Receptionist
Federal Way
- Administrative Oversight: Managed front-office flow, ensuring patient files were updated and insurance verification was completed with 100% accuracy.
- Compliance: Functioned as a lead for HIPAA-compliant data entry, medical billing procedures, and multi-line phone management.
Direct Care Provider
- Provided high-level, compassionate support for individuals with Alzheimer’s, Dementia, Cancer, and Stroke recovery.
- Experienced in specialized physical care, including catheter management and bed-bound patient care(positioning, hygiene, and comfort).
- Demonstrated extreme patience and crisis management skills when working with cognitively impaired patients.
Education
High School Diploma -
Decatur High School
Skills
- Microsoft Office Suite
- POS Systems
- Data Entry
Technical Skills And Languages
Microsoft Office Suite (Word, Excel), POS Systems, Data Entry, Native fluency in English, Spanish (Bilingual), ServSafe Certified, Food Handlers Card
Specialized Caregiving Experience
Direct Care Provider, Provided high-level, compassionate support for individuals with Alzheimer’s, Dementia, Cancer, and Stroke recovery., Experienced in specialized physical care, including catheter management and bed-bound patient care (positioning, hygiene, and comfort)., Demonstrated extreme patience and crisis management skills when working with cognitively impaired patients.
Core Management Competencies
- Operational Leadership: Opening/Closing procedures, workflow optimization, and multi-departmental coordination.
- Human Resources: Staff training, onboarding, interviewing, and conflict resolution.
- Financial Oversight: Cash handling, till management, and budget-conscious inventory ordering.
- Compliance & Safety: Expert in maintaining clean, safe work environments; bilingual communication; and HIPAA/safety regulation adherence.
Timeline
Server bartender
Archie’s Mexican restaurant
09.2025 - 12.2025
Sales & Service Specialist
Nissan
11.2016 - 12.2018
Barista Manager
Barista Manager
01.2015 - 12.2020
Restaurant Manager
Restaurant Manager
03.2014 - 12.2016
Medical Receptionist
Medical Receptionist
Direct Care Provider
High School Diploma -
Decatur High School