Cheyenne Mullins
Appalachia,VA
Summary
Increased customer satisfaction by consistently resolving inquiries and issues. Achieved high levels of customer contentment through clear communication. Demonstrated strong problem-solving abilities, leading to improved service outcomes.
Achieved high client satisfaction by resolving issues efficiently and effectively. Cultivated strong team collaboration to adapt to shifting demands and enhance service delivery. Leveraged CRM software to optimize communication and problem-solving, consistently meeting high performance standards.
Analyzed system performance and security measures to optimize user experience and ensure reliable service delivery.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Foundever/Intuit
Wise, VA
01.2023 - Current
- Provided outbound calls, and answered inbound calls and emails to facilitate customer service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Utilized different tools and software, such as Salesforce, to provide assistance to customers.
- Resolved customer inquiries through multiple communication channels, enhancing customer satisfaction and retention.
- Identified recurring issues and collaborated with teams to implement solutions, improving service efficiency.
Cashier/Fuel Clerk
Foodcity
01.2020 - 01.2023
- Welcomed customers, offering assistance to help find store items.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers/fuel clerks to maximize performance with skilled, efficient and knowledgeable team members.
Education
Associate of Applied Science - Business Management
Mountain Empire Community College
Big Stone Gap, VAHigh School Diploma - undefined
Ridgeview High School
01.2021
Skills
- Problem-solving
- Complaint handling
- Conflict resolution
- Active listening
- Appointment scheduling
- Salesforce
- Multitasking and organization
- Empathy and patience
- CRM software
- Call center experience
- Verbal and written communication
- Analytical thinking
Timeline
Customer Support Specialist
Foundever/Intuit
01.2023 - Current
Cashier/Fuel Clerk
Foodcity
01.2020 - 01.2023
High School Diploma - undefined
Ridgeview High School
Associate of Applied Science - Business Management
Mountain Empire Community College