Cheyenne Nieves
Port Saint Lucie
Summary
Dedicated Healthcare Provider experienced in patient care and support. Delivered high-quality assistance to medical staff while effectively managing patient needs and upholding healthcare standards. Contributed to operational efficiency through meticulous management of patient records, appointment scheduling, and fostering communication within healthcare environments.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
HCA
Port St. Lucie, Florida
12.2023 - Current
- Provided direct patient care, including bathing, feeding, and mobility assistance to enhance comfort.
- Assisted nursing staff in monitoring patient vital signs and reporting changes in condition.
- Documented patient information accurately in electronic health records to ensure continuity of care.
- Maintained cleanliness and safety of patient rooms to promote a healing environment.
- Trained new staff on procedures and best practices for patient care delivery and safety protocols.
- Implemented infection control measures to reduce hospital-acquired infections and improve outcomes.
- Advocated for patients' needs by communicating effectively with families and healthcare professionals.
- Collaborated with healthcare team members to create personalized care plans for diverse patients.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
Unit Secretary
HCA
Port St. Lucie, Florida
12.2023 - Current
- Managed patient scheduling and appointment coordination, ensuring efficient use of resources.
- Assisted medical staff with clerical tasks, enhancing workflow and communication within the unit.
- Maintained accurate electronic health records, supporting compliance with regulatory standards.
- Trained new team members on administrative processes and software tools for improved efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained current and accurate medical records for patients.
CNA
Discovery Senior Living
Stuart, FL
01.2019 - 01.2024
- Monitored vital signs and reported changes to healthcare team, contributing to timely interventions for residents' health issues.
- Assisted nursing staff with medication management, ensuring compliance with safety protocols and patient needs.
- Provided compassionate personal care to residents, enhancing daily living activities and overall well-being.
- Trained new CNAs in caregiving techniques and best practices, fostering a collaborative work environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Syphony at Stuart
Stuart, FL
09.2017 - 01.2019
- Assisted patients with daily living activities to promote independence and dignity.
- Provided compassionate personal care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with medication administration, monitoring vital signs, and documenting patient progress.
- Implemented safety protocols to maintain a clean and hazard-free environment for residents and staff.
CNA
BrightStar Care
Jupiter, FL
02.2016 - 04.2018
- Implemented infection control measures that improved hygiene standards within the facility, promoting resident safety.
- Developed individualized care plans in collaboration with multidisciplinary teams to support resident health goals.
- Advocated for resident needs by effectively communicating concerns to families and healthcare professionals, ensuring holistic care approach.
- Advocated for resident needs by effectively communicating concerns to families and healthcare professionals, ensuring a holistic care approach.
Customer Care Representative
Teleperformance USA
Port St. Lucie, Florida
03.2017 - 05.2017
- Provided exceptional service, ensuring high levels of customer satisfaction and retention.
- Resolved customer inquiries efficiently using CRM software and support tools.
- Collaborated with management to improve customer service protocols and workflow efficiency.
- Assisted in training new team members on company policies and procedures.
Education
High School Diploma -
Indian River State College
Ft. PierceSkills
- Vital signs monitoring
- Blood glucose monitoring
- Patient observation
- Blood sugar testing
- Basic life support
- Infection prevention
- Infection control
- Blood glucose testing
- Activities of daily living
- ADL support
- Feeding assistance
- Mobility assistance
- Medical equipment operation
- Mobility support
- Vitals documentation
- CNA certification
- Professional bedside manner
- Compassionate care
- Compassionate support
- End-of-life care
- Patient services
- Team collaboration
- Active listening
- HIPAA compliance
Timeline
Patient Care Technician
HCA
12.2023 - Current
Unit Secretary
HCA
12.2023 - Current
CNA
Discovery Senior Living
01.2019 - 01.2024
CNA
Syphony at Stuart
09.2017 - 01.2019
Customer Care Representative
Teleperformance USA
03.2017 - 05.2017
CNA
BrightStar Care
02.2016 - 04.2018
High School Diploma -
Indian River State College