Cheyenne Norris
Austin,Texas
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Trippiez
Austin, TX
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
MANAGER
Planet K
08.2017 - 12.2023
- Monitor and stay up to date with product lifecycle in a dynamic sales environment; providing quality assurance and customer assistance congruous with company policies with appropriate concessions as needed
- On the fly upper management decision making including sales on the floor and policy implementation
- Conflict resolution is a core principal, as a cohesive team is vital to any sales team success and promulgation of company culture
- Actively plan, schedule and administer store meetings
- Maintain regimented and concise bookkeeping and inventory standards
- Warehouse experience with pulling merchandise for each store and understanding what my store sells weekly
- Payroll trained
- Property Manager for any person(s) living in the attached property to the store
- Mentored and trained new employees on company policies and procedures.
SHIFT LEAD
Rio 10 Cinemas
01.2016 - 08.2017
- Committed to delivering excellent customer service while working in a fast-paced environment
- Participated in ongoing training to enhance own job skills and knowledge
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Troubleshot minor problems and reported larger technical issues
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks.
Education
ENGLISH AND EDUCATION -
Texas Tech University
Lubbock, Texas08.2011
Skills
- Customer Relationship Management
- Team Leadership
- Verbal and Written Communication
- Sales and Marketing
- Payroll
- Performance Tracking and Evaluations
- Social Media Platforms
- Managing Multiple Tasks
Personal Information
Title: Manager
Timeline
Assistant Manager
Trippiez
12.2023 - Current
MANAGER
Planet K
08.2017 - 12.2023
SHIFT LEAD
Rio 10 Cinemas
01.2016 - 08.2017
ENGLISH AND EDUCATION -
Texas Tech University