Cheyenne Pena
Livermore,CA
Summary
Organized and dependable with years of successful managing experience and strong ability to juggle multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
American Swim Academy
Dublin, CA
05.2021 - Current
- Managed employee-related issues encompassing labor, turnover and diversity.
- Mentored rotating training groups of 10-12 employees
- Ensured compliance with all ASA policies and up to date trainings
- Worked with other upper management to organize specialized training for teachers such as teaching infants, adults and our elite programs
- Maintained communications with maintenance team about any needs from acute public safety issues to running log of pool chemical readings
- Hired originally as Member Service Director and saw the member service staff through the most profitable year in American swim academy history
- Worked with and trained replacement in order to move in to senior management position in just over a year of employment.
Freshman Head Coach, Water Polo
Carondelet High School
Walnut Creek, CA
08.2019 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Designing game plans and assigning positions based on changing needs of the team.
- Understanding rules and regulations governing high school and collegiate sports
- Professionally represented the school and school district in interactions with students, parents, staff, and the community
- Maintained a safe environment and facilities for student athletes at all times
- Enforced discipline policies and emphasized sportsmanship and healthy lifestyles
Team Educator
Whole Foods Market
Dublin, CA
04.2020 - 05.2021
- Ensures all ongoing or new store training programs are successfully facilitated
- Delivers and tracks all training initiatives
- Works within training deadlines and goals
- Ensures Team Leaders collaboratively work with new Team Members during their first week
- Completes new Team Member checklist and communicates status with Team Lead
- Trains all team members on new products, their differentiation, sales tactics, and department placement
- Consistently practices and models safe use of all PPE, tools, and equipment in the department
- Consistently practices and models proper care and maintenance of all equipment
- Effectively communicates with all Team Members regarding proper department operations
- Acts as a role model for telephone answering and special order follow-through.
Front Desk Manager
Massage Envy
Dublin, CA
10.2018 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Key Holder Supervisor
Hot Topic
Pleasanton, CA
06.2013 - 08.2019
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
Education
Granada High School
Bachelor Of Science In Kinesiology -
California State University
08.2019
Skills
- Operations Management
- Strategic Planning
- Group leadership
- Strong Communication abilities
- Problem-Solving
- Problem Resolution
- Decision-Making
Groups
Girl Scout of Northern California, 08/01/07, Present, Core Staff (5 years), Core Staff (8 years), Youth Staff (6 years)
Certification
- First Aid Certification
- CPR Certification
- Lifeguard Training
Timeline
Senior Operations Manager
American Swim Academy
05.2021 - Current
Team Educator
Whole Foods Market
04.2020 - 05.2021
Freshman Head Coach, Water Polo
Carondelet High School
08.2019 - Current
Front Desk Manager
Massage Envy
10.2018 - 04.2020
Key Holder Supervisor
Hot Topic
06.2013 - 08.2019
Granada High School
Bachelor Of Science In Kinesiology -
California State University